What are the responsibilities and job description for the Concierge position at DoubleTree by Hilton Bentonville?
Company Overview
Beechwood Hospitality has been a leader in the hospitality industry for over sixty years, focusing on developing and managing company-owned hotels as well as third-party management agreements. With a rich history that includes operating under major hotel flags such as Hilton and Marriott, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests.
Summary
As a Concierge at Beechwood Hospitality, you will be the face of our hotel, providing outstanding guest services and ensuring a welcoming atmosphere. This role is vital in enhancing guest satisfaction and contributing to our reputation for excellence in hospitality.
Responsibilities
- Welcome guests upon arrival and assist with private breakfast, coffee and beverage service for the AM shift and cocktails, snacks and appetizers in the evenings.
- Provide information about local attractions, dining options, and hotel amenities.
- Manage guest requests efficiently, ensuring a high level of customer satisfaction.
- Handle inquiries and resolve any issues promptly.
- Maintain knowledge of hotel services, promotions, and events to inform guests effectively.
- Assist with special requests to enhance guest experiences during their stay.
- Collaborate with other departments to ensure seamless service delivery.
Qualifications
- Proven experience in a customer service role within the hospitality industry, preferably as a concierge or front desk associate.
- Bilingual or multilingual skills are highly desirable to cater to diverse guests but not required.
- Strong time management skills to handle multiple tasks efficiently.
- Excellent guest relations skills with a focus on providing exceptional service.
- Familiarity with hotel operations and food and beverage procedures is preferred.
- Ability to work well under pressure while maintaining professionalism.
- Strong communication skills, both verbal and written.
- Knowledge of local attractions and dining options is a plus.
If you are passionate about providing exceptional guest experiences and thrive in a dynamic hospitality environment, we invite you to apply today to join our dedicated team at Beechwood Hospitalities.
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Evening shift
- Morning shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Bentonville, AR 72712 (Required)
Ability to Relocate:
- Bentonville, AR 72712: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $17