Group Sales Manager

ESSENTIAL FUNCTIONS

• Represent hotel by soliciting, responding to and negotiating with persons requiring group accommodations (generally over 50 guest rooms) with or without meeting space and/or on-site (property) catering, based upon market segment and account files assigned by the Director of Sales.
• Represent property in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues.
• Negotiate contracts with customers and commission agreements with third party agencies.
• Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the guest rooms, meeting space and/or banquet date, space and rate availability. Develop and quote prices for same.
• Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets (percentage of travel dependent on specific market).
• Direct site visits for respective accounts and participates in tradeshows, industry and customer events.
• Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
• Conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other property facilities

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Basic Property product knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Basic knowledge of the property structure/layout and how all departments interact
• Basic knowledge of various types of set up styles used in the meeting rooms
• Basic knowledge of audio-visual equipment, telecom equipment, lighting and room temperature control
• Extensive knowledge of market and related meeting industry.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts
• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Outlook, Delphi (or in house sales system), Market Vision, Internet and Intranet
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
• Ability to complete a contract in compliance with all checklists, standards and property policies.
• Interpersonal skills to provide overall guest satisfaction.

BENEFITS

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, 401K, life, short- & long-term disability, paid time off, wonderful hotel discounts and much more!

Vinayaka Hospitality is an equal opportunity/AA/Disability/Veteran employer.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Most tasks are performed independently or in a team environment with the employee acting as a team leader.
• Must possess basic computer skills.
• Knowledge of hotels and competitive markets.
• Ensure that guest satisfaction is consistently obtained and maintained.
• Ability to make decisions with only general policies and procedures available for guidance.