Front Office Supervisor

Job Summary

The Front Desk Supervisor is responsible for daily supervision of the Front Desk staff, quality service, guest satisfaction and safety. Supervises check-ins, check-outs, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Supervises the processing of guest bills and collection of payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Essential Functions

Include but not limited to:

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner..
•  Execute and assistothers in carrying out departmental procedures, standards, guidelines and objectives
•  Run, review, distribute and file required daily reports as directed.
•  Monitor front desk daily activities and collaborate with Mangement to ensure successful operations
•  Supervise desk clerks and work load during shift. Complete shift check-lists as specified.
•  Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals.
•  Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals.
•  Print high balance reports and obtain adequate payment
•  Maintain a high daily average rate (ADR)
•  Ensure guest satisfaction by responding to and resolving guest complaints
•  Monitor key control to maintain hotel security.
•  Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation.
•  Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions.
•  Answer the telephone and transfer callers.
•  Attend department meetings as scheduled.
•  Assist PBX in taking and placing wake-up calls, as needed.
•  Perform the duties of a front desk agent/bellperson/shuttle driver as requested.
•  Maintain good working relationships and open lines of communication with all other departments.
•  Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
•  Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
•  Consistent professional and positive attitude and actions when communicating with guests and associates.
• POSITION ID: FDV-01
•  Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
•  Perform special projects and other responsibilities as assigned.
•  Any other duties / tasks as requested by management.

It would be advantageous in this position for you to demonstrate the following

• capabilities and distinctions:
• Familiar with Property Management Systems
• A degree or diploma in Hotel Management or equivalent

Job Type: Full-time

Job Type: Full-time

Pay: From $19.50 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Ability to Relocate:

• Rockland, MA 02370: Relocate before starting work (Required)

Work Location: In person

Salary : $20