What are the responsibilities and job description for the Hotel Night Auditor position at DoubleTree by Hilton Cincinnati Airport?
Job Summary
We are seeking a detail-oriented and customer-focused Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and providing exceptional guest service during the overnight shift. If you have a passion for customer service, we want you on our team!!
Schedule: Overnight Shift (unless business dictates differently)
Sunday - Thursday 11PM-7AM
Responsibilities
- Conduct night audit procedures to reconcile daily guest accounts and ensure accuracy
- Verify and balance entries and records of financial transactions
- Prepare reports summarizing financial data for management review
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Provide exceptional customer service by assisting guests with check-in/check-out processes
- Maintain knowledge of hotel services, amenities, and local attractions to enhance guest experience
- Collaborate with other hotel departments to ensure smooth operations during the overnight shift
- Follow all safety and security protocols to maintain a safe environment for guests and staff
Experience
- Previous experience in front desk or guest services roles preferred
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Familiarity with phone systems and hotel reservation software is a plus
- Knowledge of night audit procedures and hotel operations is desirable
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong attention to detail and accuracy in financial transactions
If you are looking for an exciting opportunity in the hospitality industry, join our team as a Night Auditor. We offer competitive compensation, opportunities for career growth, and a supportive work environment. Apply today to be part of our dedicated team!
Qualifications
- Customer service experience in a hotel setting
- Front desk experience
- Strong communication skills
- Previous experience with night audit procedures
- Familiarity with guest services and hospitality industry
- Proficiency in using multi-line phone systems
- Ability to handle guest relations effectively
- Preferred: Hospitality management or hotel management experience
- Preferred: Multilingual or bilingual proficiency
Benefits:
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts
E.O.E.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Overnight shift
Work Location: In person
Salary : $16 - $18
