What are the responsibilities and job description for the Hotel Front Desk Night Auditor position at DoubleTree by Hilton Fayetteville?
JOB TITLE: NIGHT AUDITOR
REPORTS TO: Front Office Manager
TIME: 10pm-6am
POSITION SUMMARY:
Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.
Prepares a summary of credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
NIGHT AUDITOR DUTIES AND RESPONSIBILITIES:
Posts room charges and taxes to guest accounts.
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system.
Verifies all account postings and balances.
Verifies that room rates are correct and posts those rates to guest accounts.
Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
Summarizes results of operations for management.
Prepare of End of day procedure.
Follow the End of Day / Night Audit Checklist
Must have complete knowledge of emergency procedures.
Balance the day’s charges, making corrections as necessary.
Run end of day process in property management software (PMS).
Understand principles of auditing, balancing, and closing out accounts.
Respond to guest needs, special requests and complaints and alert the appropriate department as needed
Understand and knows how to perform check-in and check-out procedures.
PREREQUISITES:
Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.
Job Types: Full-time, Part-time
Pay: Up to $13.00 per hour
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Ability to Commute:
- Fayetteville, NC 28312 (Required)
Work Location: In person
Salary : $13
