Hotel Front Desk Agent

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:

• Communicate with housekeeping to make sure guest rooms are ready
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Mitigate customer complaints as needed
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications:

• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school diploma, GED, or equivalent

About Company

Guests applaud the newly renovated guestrooms at Doubletree by Hilton Fort Worth S Conference Center, featuring luxurious new bedding and flat-screen televisions. Step into our hotel to feel the warmth of modern décor merging contemporary and Texan influences. Situated off I-35W at I-20, six miles from Downtown Fort Worth and within 30 minutes of both DFW Airport and Arlington, this hotel provides a central location, plus perks that assure the utmost in comfort.

With Stockyard's history, Sundance Square excitement, and the highlights of the Ft. Worth Cultural District only moments away, guests enjoy an endless supply of entertainment near the hotel's Fort Worth, TX location. A trip to nearby Arlington affords even more fun at attractions like Six Flags Over Texas and the famed Cowboys Stadium.