What are the responsibilities and job description for the HOTEL FRONT DESK AGENT (FT & PT) position at DoubleTree by Hilton Hotel Annapolis?
Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Medical Insurance Coverage for you and your family
Sick Leave
Holidays and Vacation Time
Go Hilton travel program 10 nights of discounted travel
Available benefits may vary depending on property-specific terms and conditions of employment
Responsibilities
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Work with the housekeeping staff to ensure rooms are ready for new guests
Field customer complaints when necessary
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Perform regular bookkeeping duties : make sure hotel guest information is current and correct
Qualifications
Specific Experience / Skills Need :
Hilton proprietary software experience preferred.
Experience in a hotel is highly preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem-solve to effectively assist internal and external customers.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions.
Experience handling cash, accounting procedures, and general administrative tasks
Ability to read and interpret documents such as safety rules, operating maintenance instructions procedure manuals.
Ability to write routine reports, and correspondence as well as dates / times.
Ability to apply deductive skills to carry out instructions furnished in written, oral, or diagram form. Ability to problem solve with concrete variables in standardized situations.
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