What are the responsibilities and job description for the Front Desk Agent position at DoubleTree by Hilton Hotel Dallas Near the...?
Perks
Hotel discounts, complimentary lunch/dinner, medical, dental, vision, 401k and paid time off!
DoubleTree Dallas Near the Galleria prides itself on developing talent from within. Our future leaders start in entry level roles! Hospitality offers opportunities for team members to grow both personally and professionally. If you are looking for an adventurous career with endless opportunities that can take you anywhere in the world, this is the place to start!
As a member of our All-Star Guest Service Dream Team, the Guest Service Agent will be responsible for owning the guest experience from check in to check out.
A few essential parts of the day include but are not limited to:
- Greeting guests upon arrival and making them feel welcomed.
- Serve as the communication headquarters for the hotel by ensuring all essential happenings are communicated to the guest, team, and leadership.
- Be a source of information to guests regarding the local area.
- Accommodate general and unique requests.
- Be a guest advocate.
- Diffusing conflict or tense situations with guests.
- Other duties as assigned.
Skills to be Successful:
- One year guest service agent experience.
- Genuine desire to create memorable experiences for others.
- Willingness to think outside the box.
- Ability to comprehend and complete basic math.
- Comfortable using a phone and basic office equipment.
- Ability to complete all required training within 30 days.
- Ability to stand through entire of shift.
- Ability to read, write, and communicate with guests.
- Ability to work a flexible scheduled including weekdays, weekends, evenings, and holidays.
DoubleTree Dallas Near the Galleria is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics
