Banquet Manager

The Banquet Manager oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Banquet Manager will also be involved with approving payroll for staff and adhering to financial goals. Must become well verse in the Hilton Brand standards and Hilton training guidelines. The Banquet Manager will be working closely with Sales, Maintenance, Kitchen, & the Restaurant team when planning events. Manager will also be responsible for training and coaching of the banquet staff. Applicant must be willing to organize team and keep a close inventory of equipment used for events, Manager must process all ordering within the Banquet Department.

Responsibilities

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction
• Coordinates with other departments to arrange for the delivery of requested services.
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
• Ensures all functions are set and staff is prepared and organized before required time on BEO
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
• Arranges for and ensures proper sequence of service for each event
• Supervises clearing and post function cleanup and garbage removal
• Maintains clean and orderly back areas, pre-function areas and storage areas
• Assures that all china, glassware, silverware, linen, etc are returned to their proper location after each event
• Supervises the handling, storage, and security of all catering service equipment and decor
• Assists with staff training programs
• Conducts regular staff meetings to build rapport and ensures colleagues are well informed
• Clearly projects the visions of the department and measures progress
• Attends weekly BEO meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
• Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency
• Work with the Executive Chef to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for Food and Beverage events.
• Work with the Director of Sales and Catering Manager to ensure quality and accuracy of set-ups within all catering rooms.
• Become familiar with the computer systems and technology currently in use in the various food and beverage areas, and administration as it relates to food and beverage, from both a hardware and software

We have 2 restaurants on property, all employees get 25% off at either venue. We have an employee meal ticket plan which charges $5 per meal. For full time employees we pay 5 days of vacation pay after 3 months of service, and 10 days of vacation after 1 year, and 15 days of vacation after 2 years, and 20 days of vacation pay after 3 years of service! With the Hilton employee travel plan you can stay all over the world under the highly discounted travel program! We also offer medical, dental, vision, & life insurance for full time workers after 2 months of service.

Work Remotely

• No

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Work Location: In person

Salary : $19 - $22