What are the responsibilities and job description for the Hotel Guest Services Supervisor position at DoubleTree by Hilton Hotel Flagstaff?
Applicant must be able to be a point person when it comes to guest concerns and guest experience. We are looking for someone with high energy and great personal skills to engage our guests at the hotel and in the restaurant. Must be well versed in the Property Management System and must be able to think on their feet with solutions based on unexpected issues. Associate will be asked to walk the property and communicate any concerns with the rest of the hotel staff.
Guest service scores will be a defining factor in this position, as a Hilton Hotel we want to ensure all staff members are clear of our expectations of service and the condition of hotel. The Guest Service Specialist will also be assisting with Revenue Management and revenue strategies during the evening shift.
This associate will gain knowledge on the F&B Operation, events, and hotel Maintenance operation. Applicant must be reliable, patient, and willing to be supportive of staff members. Weekend availability and flexibility are a must. Pay range will be based on experience.
We have 2 restaurants on property, all employees get 25% off at either venue. We have an employee meal ticket plan which charges $5 per meal to help save you money on lunch and dinner. For full time employees we pay 5 days of vacation pay after 3 months of service, and 10 days of vacation after 1 year, and 15 days of vacation after 2 years, and 20 days of vacation pay after 3 years of service! With the Hilton employee travel plan you can stay all over the world under the highly discounted travel program! We also offer medical, dental, vision, & life insurance for full time workers after 2 months of service.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $18 - $20