What are the responsibilities and job description for the Front Desk Guest Service Agent position at DoubleTree by Hilton Hotel & Suites Houston by the...?
Description
DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering great guest service and enjoy engaging with people. If you have an outgoing personality and previous direct customer service experience submit your resume today!
Required Skills & Abilities:
- Two (2) years of direct customer service experience required
- Previous hotel front desk experience preferred
- Previous Hilton Brand experience a plus
- Flexible to work AM and PM shifts, mid-shifts, weekends and holidays
- Must have the ability to communicate in English, both verbal and written
- High comfortability in working with computers
- Must be able to stand/walk for at least eight (8) hours
- Basic mathematical skills for cash handling purposes
Job Description:
- Welcome guests, complete check-in process and explain hotel amenities/offers
- Promote hotel services and facilities for revenue opportunities
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
- Resolve guest complaints and provide solutions to ensure guest satisfaction
Benefits:
- Medical, dental and vision insurance
- Matching 401k
- Free life insurance
- Paid time off
- Holiday pay
- Free lunch
- Hotel discount program
- Monetary incentive programs
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)