Reservationist

Job Overview
We are seeking a dedicated and detail-oriented Reservationist to join our hospitality team. The ideal candidate will play a crucial role in managing guest reservations, ensuring a seamless experience from the moment a guest contacts us. This position requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Duties

• Manage incoming calls and inquiries regarding reservations, providing accurate information about room availability, rates, and hotel services.
• Utilize phone systems effectively to handle reservations and cancellations while maintaining high standards of phone etiquette.
• Assist guests with their needs during the reservation process, ensuring exceptional guest relations and satisfaction.
• Maintain accurate records of all reservations and ensure that all data is entered into the hotel management system promptly.
• Collaborate with front desk staff to ensure smooth check-in and check-out processes for guests.
• Provide support during the night audit process as needed, ensuring all transactions are accurately recorded.
• Address any guest concerns or issues promptly and professionally, fostering positive relationships with guests.
• Stay informed about hotel policies, local attractions, and events to provide guests with relevant information.

Experience

• Previous experience in a hotel or hospitality environment is preferred, particularly in roles related to front desk operations or guest services.
• Strong customer service skills with a focus on enhancing the guest experience.
• Familiarity with hospitality management software is advantageous.
• Proven ability to manage multiple tasks while maintaining attention to detail in a busy setting.
• Knowledge of night audit procedures is beneficial but not required.

Join our team as a Reservationist and contribute to creating memorable experiences for our guests through exceptional service and attention to detail.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Jackson, TN 38305 (Required)

Ability to Relocate:

• Jackson, TN 38305: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $17