What are the responsibilities and job description for the Front Desk Associate position at DoubleTree by Hilton Mahwah?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Hilton experience is highly desired.
Duties
- Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Maintain effective communication with other departments to ensure guest satisfaction.
- Process reservations via phone systems or online platforms, ensuring accuracy in guest details.
- Address any guest complaints or issues with empathy and resolve them in a timely manner.
- Assist in maintaining the cleanliness and organization of the front desk area.
- Promote hotel amenities and services to enhance the guest experience.
Qualifications
- Previous experience in hospitality or guest services is preferred.
- Strong customer service skills with an emphasis on guest relations and phone etiquette.
- Ability to communicate effectively in English; multilingual skills are a plus.
- Familiarity with hotel management software and phone systems is advantageous.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A positive attitude and a passion for providing outstanding hospitality experiences.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: From $18.00 per hour
Schedule:
- Holidays
- Morning shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Mahwah, NJ 07430 (Required)
Work Location: In person
Salary : $18