Assistant General Manager

The DoubleTree by Hilton Miami Airport Convention Center is seeking an experienced Assistant General Manager to join our team. This position is 100% on-site, no remote work.

The DoubleTree by Hilton Hotel Miami Airport Convention Center is conveniently situated just south of Miami International Airport off the Dolphin Expressway adjacent to the Blue Lagoon Business District. The hotel features 334 guestrooms, onsite dining, fitness room, outdoor pool, business center, complimentary High-Speed Internet Access, 24,000 square feet of retail space, 20,000 Square feet of Hotel Meeting and Function Space and a Convention Center with 152,000 square feet of meeting, event and exhibit space.

This position will be an exempt position and will report to the General Manager.

Assistant General Manager is responsible for ensuring the operation of Front Office, Housekeeping, Laundry, Security, Engineering and F&B in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.

Qualifications/ Skills:

• At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience.
• Minium of 3 years of management experience required.
• Hilton Experience is a plus.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must routinely meet deadlines.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the business needs.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Job Responsibilities/ Functions:

Essential: Approach all encounters with guests and employees in an attentive, friendly. courteous and service-oriented manner. Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Comply at all times with AFP Management standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times. Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Respond to all guests requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
• Follow up to ensure guest satisfaction.
• Motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards.
• Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures according to SOP's.
• Actively support Human Resources with recruiting efforts.
• Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.
• Develop employee morale and ensure training of Rooms Division personnel.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all AFP Management policies and house rules. Understand hospitality terms.
• Monitor completion of the Job Skills Checklists for hourly staff. Monitor oversold dates to ensure the maximization of rooms revenue.
• Tour rooms operating departments daily, greeting employees and soliciting feedback.
• Ensure compliance to training, using the steps to effective training according to AFP Management standards.
• Maximize room revenue and occupancy by reviewing status daily.
• Analyze rate variance, monitor credit report and maintain close observation of daily house count.
• Monitor selling status of house daily, i.e. flash report, allowances, etc.
• Attend daily and monthly Rooms Merchandizing meetings.
• Complete the monthly reforec8St.
• Monitor and support the corporate Guest Recognition Program.
• Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.
• Monitor and ensure compliance with SOP's in Rooms and Loss Prevention.
• Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
• Monitor "Hilton Honors" to ensure the program's integrity.
• Coordinate major projects such as renovations. capital expenditures, equipment change-overs, etc.
• Conduct weekly Rooms Division meeting, including a monthly financial review.
• Perform Rooms Managers' performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees.
• Monitor labor expenses through schedule approval process and ensure budgeted productivity.
• Prepare department heads for succession through development of their need areas,
• Prepare the Rooms Division annual budget, including Laundry, Communications and Other Income.
• Participate in required M.O.D. program as scheduled.
• Operate all aspects of the Front Office computer system, including software maintenance, respond generation and analysis, and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain S.O.P.'s in its use.
• Assist in preparation of revenue and occupancy forecasting. Carry a radio at all times. Operate HotSos and radios efficiently and professionally in communicating with hotel staff.
• Be knowledgeable of the current corporate marketing programs and the standards and procedures for each.
• Ensure that staff is knowledgeable in understanding and implementing corporate programs.
• Monitor all V.I.P.'s, special guests and requests.
• Attend meetings/training as required by management. Perform other duties as requested from management.

The DoubleTree by Hilton Miami Airport Convention Center offers Medical, Dental, Vision, a 401k plan, Hilton travel benefits, free lunch, and parking.

The DoubleTree by Hilton Miami Airport Convention Center is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D