What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at DoubleTree by Hilton - Olympia?
About us
As the only downtown hotel along the waterfront, DoubleTree by Hilton Hotel Olympia offers a unique stay across the street from Puget Sounds’ Budd Inlet. Guests can enjoy a drink at the only hotel bar in the area, walk to shops and top local restaurants, or visit the Washington State Capitol. The hotel is minutes from I-5 and close to government offices, Capitol Lake, Percival Landing and the award-winning Hands-On Children’s Museum.
Our spacious guest rooms offer thoughtful amenities, such as a sofa bed, mini-refrigerator, microwave and a coffeemaker. Guests can unwind in the living area with a movie on the 40-inch LCD TV, or get to work at the generous executive desk. Stylish suites are available at this downtown Olympia hotel, offering additional space and amenities.
Travelers can relax with an aperitif before dining on American and international specialties in Press NW Bistro & Bar or host an event using the latest A/V equipment in one of three flexible meeting spaces.
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room changes, and other requests
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and problem-solving skills
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
Skills:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Problem-solving abilities to handle guest issues or conflicts
- Ability to work well in a team environment
If you have a passion for providing exceptional customer service and enjoy working in a fast-paced hospitality environment, we would love to hear from you! Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Types: Full-time, Part-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Overnight shift
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $18 - $21
