What are the responsibilities and job description for the Front Desk Supervisor position at DoubleTree by Hilton Orlando Airport?
As a Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments.
A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service
What are we looking for?
Our Front Desk Supervisor is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of guest service
- Front Office experience in the hotel is required
- Ability to work flexible shifts, including afternoons, weekends, and holidays
_ JOB FAIR _
_ Wednesday, April 16th 10am-2pm_
_ 5555 Hazeltine National Dr, Orlando, FL, 32812_
_ Please use the Convention Center entrance for event _
All interviews must be scheduled. Please do not walk-in. We suggest you list 2-3 possible dates and times for which you will be available for an interview.
Please wait 48-72 hours before following up on your application. All contact should be done through the really messaging system.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Ability to Commute:
- Orlando, FL 32812 (Required)
Ability to Relocate:
- Orlando, FL 32812: Relocate before starting work (Required)
Work Location: In person
