Night Supervisor

Doubletree Orlando Airport is currently hiring a Night Supervisor. In this position, you will balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. The Night Supervisor is the overnight supervisor for the hotel and staff.

Responsibilities:

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Supervise and train any night auditor working the same shift.
• Audit and reconcile cashiers.
• Resolve guest complaints and concerns.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Check guests in and out and perform Guest Service Agents' tasks.
• Respond to guest inquiries and resolve complaints.
• Practice safe work habits and wear protective safety equipment.
• Perform other duties as requested by management.

Qualifications:

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel.
• 1 to 3 years of related experience.
• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, lifting up to 25 pounds, bending, and reaching.

Job Type: Part-time

Expected hours: 30 – 40 per week

Shift:

• Night shift

Ability to Commute:

• Orlando, FL 32812 (Required)

Ability to Relocate:

• Orlando, FL 32812: Relocate before starting work (Required)

Work Location: In person