What are the responsibilities and job description for the Night Auditor position at DoubleTree by Hilton Orlando East - UCF Area?
Job Purpose
The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with Bluesky Hospitality Solutions standards.
Essential Job Functions
- Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
- Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
- Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
- Completes all credit card transmittals, direct bills, and no show billings for the day.
- Prepares all daily, monthly and yearly reports required by the property.
- Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
- Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
- Professionally and competently operates the telephone system according to Bluesky Hospitality Solutions and Brand standards
- Acts as manager on duty.
- Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
- Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.
- PEP or OnQ experience preferred, previous Hilton experience preferred but not necessary
- We are looking for positive, upbeat individuals that will deliver an excellent guest experience and collaborate well with fellow team members
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $17 - $18
