What are the responsibilities and job description for the Host position at DoubleTree By Hilton Poughkeepsie?
Job Overview
We are seeking a friendly and professional Host/Hostess to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in managing the flow of guests and enhancing their dining experience through effective communication and hospitality skills.
Duties
- Greet guests warmly upon arrival and guide them to their tables.
- Manage reservations and waitlists efficiently, ensuring timely seating for all guests.
- Provide menus and inform guests of daily specials or promotions.
- Maintain a clean and organized front-of-house area, including the host stand.
- Answer phone calls with excellent phone etiquette, assisting with inquiries and reservations.
- Collaborate with servers and kitchen staff to ensure smooth operations during service.
- Handle guest complaints or concerns promptly and professionally, reinforcing positive guest relations.
- Utilize Micros POS or other point-of-sale systems for reservations and guest management as needed.
Qualifications
- Previous experience in food service or hospitality is required.
- Strong customer service skills with a focus on guest relations.
- Excellent communication skills, both verbal and written.
- Familiarity with POS systems, particularly Micros POS, is a plus.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- A positive attitude and willingness to help colleagues and guests alike.
- Join our team as a Host/Hostess where your contributions will create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: Up to $17.00 per hour
Expected hours: 15 – 25 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
Ability to Commute:
- Poughkeepsie, NY 12601 (Required)
Ability to Relocate:
- Poughkeepsie, NY 12601: Relocate before starting work (Required)
Work Location: In person
Salary : $17