General Manager

AFP Management Corporation is looking for an experienced General Manager for our Doubletree by Hilton Hotel located in Rochester, NY.   This is an exciting opportunity to show your skills and shine with this great team!

The Doubletree by Hilton, Rochester features an open glass enclosed tropical atrium setting and has been completely renovated from top to bottom. In addition to having a full-service restaurant on site, with 249 guestrooms, along with over 12,000 sq. ft of meeting space.

We are conveniently located off I-390 and north of the New York State Thruway, in addition to downtown Rochester and the Rochester International Airport.

What you will be doing:

As our General Manager, you'll drive our commitment to exceptional guest service, implement effective management practices, and serve as the vital link between the hotel, its owners, and corporate partners. Step into this dynamic position and foster a culture of excellence.

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

What are we looking for?

Basic Qualifications:

• A minimum of 4 years General Manager or 5 years Hotel Manager/Executive Committee/AGM experience at a 250 room hotel
• Experience managing a property with $10M or greater in revenue
• Proven ability to enhance guest services, implement solutions to elevate RevPAR, and develop strategies to meet goals and metrics
• Thorough understanding of revenue management and commercial strategies
• Ability to build and maintain successful ownership relationships and partnerships
• Hilton Full-Service Experience as GM preferred
• Hilton OnQ, M3 and Birchstreet Experience preferred

Preferred Qualifications:

• Thoughtful people leadership skills with proven success in building a strong service culture
• Hilton brand experience

AFP Management is a Franchise Company who focuses on the providing a culture within the Hilton Brands for Excellence. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

If you feel that you would be a great leader for this hotel, we look forward to speaking with you in further detail. Apply now!

In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities.   This position pays between $100,000 and $120,000 dependent on experience.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Salary : $100,000 - $120,000