What are the responsibilities and job description for the Front Desk Agent position at DoubleTree by Hilton South Bend?
Join the DoubleTree by Hilton Team – Now Under Renovation and Better Than Ever!
Exciting Perk: As a team member, you’ll enjoy exclusive worldwide travel discounts at Hilton properties — explore the globe while building your career!
Position: Front Desk Agent
Location: DoubleTree by Hilton
Status: Full-Time / Part-Time
Be part of something fresh — our property is currently undergoing exciting renovations to elevate the guest experience! This is a great opportunity to grow with us during this transformation and help create a warm, welcoming environment from the moment guests arrive.
What You’ll Do:
As a Front Desk Agent, you’ll be the face of the hotel — greeting guests with a smile, ensuring smooth check-ins and checkouts, and being a helpful point of contact throughout their stay. Your service sets the tone for unforgettable guest experiences while supporting our team in reaching occupancy and revenue goals.
Qualifications:
Education & Experience:
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High School diploma or equivalent required
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Previous hotel or hospitality experience preferred
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College coursework in a related field a plus
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Computer literacy and experience with reservation systems preferred
Physical Requirements:
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Ability to stand for long periods
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Light lifting (up to 20 lbs), carrying, or pushing/pulling items
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Must be available for flexible shifts, including nights, weekends, and holidays
What We’re Looking For:
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Friendly and positive attitude
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Strong communication and problem-solving skills
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Able to multitask efficiently in a fast-paced environment
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Attention to detail and a team-first mindset
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Comfortable working with basic financial data and systems
Key Responsibilities:
Guest Interaction & Service:
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Warmly welcome and assist guests at check-in, during their stay, and upon departure
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Answer guest questions about the hotel, local area, and available services
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Handle reservations, payments, and room assignments with accuracy and care
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Uphold brand standards and maintain a professional appearance at all times
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Communicate effectively with all hotel departments to ensure seamless service
Operations & Administration:
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Operate the front desk and PBX systems proficiently
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Complete daily checklists, reports, and shift paperwork
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Manage guest messages, packages, and special requests
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Stay up to date on current promotions, room rates, and hotel events
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Support emergency procedures as needed
Why Work With Us?
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Global Travel Discounts – Save while you explore the world with Hilton's team member rates
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Be Part of Our Transformation – Contribute to the success of a newly renovated property
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Growth Opportunities – Career advancement within a leading global hospitality brand
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Inclusive Culture – We value diversity and welcome everyone to our team
We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, veteran, or disability status.
