Night Auditor- DoubleTree

Join the Fun at DoubleTree by Hilton – South Bend!

Exciting things are happening at the DoubleTree Downtown South Bend! We’re currently undergoing a renovation, and we want YOU to be part of our fresh, new look. With 290 rooms and access to Hilton discounts worldwide, you’ll enjoy incredible travel perks while working in a dynamic and welcoming environment.

Now Hiring: Night Auditor

Are you a night owl with an eye for detail? Love numbers but also enjoy providing top-notch guest service? Then we have the perfect role for you!

What You’ll Do:

• Reconcile all hotel cashier transactions (because numbers don’t lie!)

• Review, organize, and compile management reports (keep us running smoothly!)

• Ensure accuracy of guest billings and city ledger transactions

• Assist guests with check-ins, check-outs, and anything in between

• Communicate effectively with all levels of management

Why You’ll Love It Here:

Work in a newly renovated space

Hilton travel discounts – explore the world at a fraction of the cost!

A fun, supportive team that feels like family

Career growth opportunities in the hospitality industry

If you’re ready to bring your skills to a place where work is fun, guests are happy, and your career can grow, apply today!!

Qualifications

Education & Experience:

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Guest Service Experience preferred.
• Computer knowledge/skills required.

Physical requirements: 

• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late/Overnight shift.

General Requirements:

• Always maintain a warm and friendly demeanor.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Embassy Suites by Hilton Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with AFP Management standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Duties & Functions

Fundamental Requirements:

• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be willing to cross train in other accounting or hotel-related areas.
• Must be able to prioritize job functions in order to meet deadlines.
• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions in order to meet deadlines.
• Ensure accuracy of all numbers reported including statistics.
• Input and update financial information into corporate communications network.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Respond to governmental inquiries upon receipt.
• Handle guest requests.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We comply with federal law by verifying employment eligibility through E-Verify.