What are the responsibilities and job description for the Front Desk Clerk position at DoubleTree by Hilton Wilmington?
We are looking for a motivated and customer-service oriented Front Desk Clerk to join our organization. As a Front Desk Clerk, you will be the first point of contact for our guests, and you will be responsible for providing exceptional customer service. You will be responsible for registering and checking guests in, answering phones, providing information about the facility and its services, and taking reservations. You will also be responsible for collecting payments, issuing room keys, and keeping the front desk area organized and presentable. If you have excellent customer service skills, a friendly demeanor, and a commitment to providing a quality guest experience, we want to hear from you!
Job Responsibilities
- Greet visitors and provide them with superior customer service
- Answer incoming calls and take messages
- Maintain a neat and organized front desk area
- Schedule appointments for customers
- Collect payments from customers
- Issue visitor passes and maintain visitor log
- Update customer information in the system
- Assist in answering customers’ inquiries
- Provide general administrative and clerical support
- Monitor office supplies and order new items
- Ensure compliance with all applicable regulations and laws
- Assist with other duties as assigned
- Provide excellent customer service to all guests
- Greet guests in a friendly and professional manner
- Register guests and assign rooms
- Answer inquiries regarding hotel services and registration procedures
- Handle cash, credit, or debit card transactions with accuracy
- Sort, organize, and distribute mail, messages, and packages
- Answer incoming calls and direct them to the appropriate departments
- Keep records of room availability, rates, and occupied rooms
- Maintain the cleanliness of the lobby area and front desk
- Balance the daily transactions and complete the daily reports
- Ensure the accuracy of guest bills and provide customer service during check-out
- Perform other duties as assigned
