What are the responsibilities and job description for the Room Attendant position at DoubleTree by Hilton Wilmington?
Description:
As a Room Attendant, you will be responsible for ensuring that guest rooms are maintained to the highest standard of cleanliness and comfort. You will be responsible for cleaning, vacuuming, dusting, changing linens, and restocking amenities in the guest rooms. You will also need to be able to interact with guests in a friendly and professional manner, and be able to handle any special requests that they may have. If you are someone who is highly organized, pays attention to detail, and enjoys providing excellent customer service, then this role is perfect for you!
Job Responsibilities
- Clean and stock guest rooms, ensuring that all amenities and supplies are in place
- Ensure that all safety and security standards are met
- Change and replenish bed linens, towels, and guest amenities
- Vacuum carpets, dust furniture, and polish fixtures
- Inspect all furniture and fixtures for cleanliness and repair
- Report any maintenance issues to the supervisor
- Respond to guests’ requests in a timely and professional manner
- Follow all housekeeping policies and procedures
- Monitor supply levels and restock items as required
- Adhere to safety and hygiene regulations
Job Requirements
- Ability to work in a fast-paced environment
- Excellent organizational skills
- Ability to take initiative and work independently
- Knowledge of safety and sanitation standards
- Excellent customer service skills
- Ability to lift up to 50 lbs
- Ability to push and pull up to 150 lbs
- Ability to stand and move for extended periods of time
- Ability to bend, stoop, and kneel
- Ability to reach above and below shoulder level
- Ability to follow verbal and written instructions
- Ability to understand and execute cleaning standards
- Ability to use basic cleaning equipment
- Ability to problem solve and troubleshoot
- Flexible with scheduling
- High school diploma or GED
- Ability to work in a fast-paced environment
- Excellent organizational skills
- Ability to take initiative and work independently
- Knowledge of safety and sanitation standards
- Excellent customer service skills
- Ability to lift up to 50 lbs
- Ability to push and pull up to 150 lbs
- Ability to stand and move for extended periods of time
- Ability to bend, stoop, and kneel
- Ability to reach above and below shoulder level
- Ability to follow verbal and written instructions
- Ability to understand and execute cleaning standards
- Ability to use basic cleaning equipment
- Ability to problem solve and troubleshoot
- Flexible with scheduling
- High school diploma or GED
