What are the responsibilities and job description for the Front Desk Agent (Part-Time) position at DoubleTree by Hilton?
Overview
We are seeking a dedicated Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors.
Responsibilities
- Greet guests upon arrival and provide them with information about services and amenities
- Check guests in and out efficiently, processing payments and managing reservations
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain a clean and organized front desk area
- Assist with concierge services such as booking reservations and arranging transportation
- Collaborate with other hotel staff to ensure guest satisfaction
Skills
- Experience in hospitality or hotel management preferred
- Strong customer service skills with a friendly and professional demeanor
- Ability to communicate effectively with guests and team members
- Proficiency in multilingual communication is a plus
- Familiarity with night audit procedures is advantageous
- Excellent organizational skills and attention to detail
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Bakersfield, CA 93308 (Required)
Work Location: In person
Salary : $18
