What are the responsibilities and job description for the Front Desk Agent position at DoubleTree by Hilton?
Overview
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate should have excellent customer service skills and be proficient in phone systems and guest relations. If you are passionate about providing exceptional service to guests, we would love to hear from you.
Responsibilities
- Greet guests upon arrival and provide them with information about services and amenities
- Check guests in and out efficiently
- Answer phone calls and direct them appropriately
- Handle guest requests and resolve any issues promptly
- Process payments and maintain accurate records
- Assist with night audit procedures as needed
Qualifications
- Previous experience in customer service, preferably in a hotel setting
- Proficiency in phone etiquette and handling multiple phone lines
- Strong communication skills with a focus on guest satisfaction
- Ability to speak multiple languages is a plus
- Knowledge of hotel management systems is advantageous
- Excellent organizational skills and attention to detail
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Apply now!
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Weekends as needed
Experience:
- Hilton: 1 year (Required)
Ability to Commute:
- Arlington Heights, IL 60005 (Required)
Work Location: In person
Salary : $17
