What are the responsibilities and job description for the Front Desk Agent position at DoubleTree by Hilton?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional guest experience. The ideal candidate will possess strong customer service skills, a friendly demeanor, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and provide them with necessary information regarding their stay.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest reservations.
- Handle guest inquiries and requests promptly, providing excellent customer service at all times.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
- Process payments and maintain accurate records of transactions.
- Address any guest complaints or issues with professionalism and resolve them to ensure satisfaction.
- Collaborate with other departments to ensure seamless guest services and operations.
- Uphold hotel policies and procedures while maintaining a clean and organized front desk area.
Experience
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong communication skills with an emphasis on phone etiquette and guest relations.
- Bilingual or multilingual abilities are a plus, enhancing the ability to serve diverse clientele.
- Familiarity with hotel management software is advantageous but not required; training will be provided.
- A positive attitude, attention to detail, and the ability to work well under pressure are essential for success in this role.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.50 per hour
Expected hours: 20 – 40 per week
Schedule:
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $14 - $16
