What are the responsibilities and job description for the Guest Services Representative/Front Desk position at DoubleTree by Hilton?
The Doubletree by Hilton Hotel seeks a qualified Guest Service Representative agent with a high level of professionalism and effective decision making. Applicant must have strong interpersonal and administrative skills. Often on the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent Marriott, you’ll have many opportunities to brighten someone’s day.
As a Guest Service Representative, you will
- Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
- Welcome and serve guests in person and over the phone everyday.
- Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
- Register & process guests and their assigned rooms
- Accommodate guest requests
- Communicating with hotel staff on the status of guest rooms
- Up Selling guest rooms and promoting hotel services
- Handling cash payments
- Maintain a clean and neat front desk area
Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
Key Requirements:
- Please have solid references
- Successful history as a front desk agent or related hospitality experience
- Must have a flexible work schedule
- Flexible schedule
- Task-driven individual
You must have dependable transportation. We offer a competitive wage, insurance, great training, travel discounts, employee discount program, and flexible scheduling. We are a performance based company, if you get the job done, you get the hours. If you meet these requirements, we want to talk to you today. Please apply and if qualified, we will email you back to set up a interview. No phone calls please.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- Hotel Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $16
