Banquet Captain

Raines Co. - Your Future is Now

Position Summary: The Banquet Captain is responsible for supervising the staff, operations, and guests of banquet experiences at the hotel's event spaces, restaurant and private functions.

We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. 

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Essential Job Functions

• Inspects banquet room and waiter stations for proper set-up including sanitation and safety concerns.
• Inspects for readiness.
• Ability to meet clients and guests at entrance of the banquet room, verify reservations and escort guests to tables.
• Coordinates effective food service involving communication between kitchen and service staff.
• Ensures hot food is hot, and cold food is cold. Final eyes to make sure plates are properly prepared.
• Handles clients/guest complaints and problems. Acts as liaison between client/host in all aspects of the event's service. Introduces themselves and our staff to the client /host.
• Assures that opening and closing side duties are assigned and completed as required.
• Conducts pre-event meetings with banquet room personnel, including kitchen staff as required.
• Responsible for proper food and beverage service in their station as directed by supervisor.
• Observes diners to respond to any additional requests, and to determine when meal has been completed.
• Follows management's instruction as to proper meal service, and execution of the banquet event order (BEO).
• Monitors wait staff, bus persons, cocktail wait staff and bartenders to maintain a high level of service, helping to troubleshoot and problem solve.
• Ability to fully operate POS system, including setting up of specials, ordering, running reports and auditing. Will calculate from bill, and responsible for posting accurately to appropriate area or member's account.
• Audits wait person's checks at end of service, and reports to manager.
• Ability to monitor and adjust staffing needs to meet demand.
• Serve food and drinks for guests as needed. 
• Have a thorough knowledge of banquet menus. 
• Taking inventory and ordering supplies to ensure banquet operation is well-stocked and prepared.
• Adhere to all NCDHEC food safety and quality regulations.
• Be able to operate the hotel computer system.
• Maintaining a clean work and banquet area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
• Perform opening and closing procedures along with side work as assigned. 
• Follow proper procedure regarding cash handling, following cash bank reconciliation and end of shift drop.
• Know and comply with food handling and liquor laws.
• Engage guests in a cordial, efficient, and professional manner.
• Adhere to hotel grooming standards.
• Assist hotel Food and Beverage team as needed.
• Resolve guest complains and perform service recovery when required (and escalate to immediate supervisor if needed)
• Perform any additional tasks requested by management

Education

High school education/GED.

Experience

Previous experience in a hotel or related field preferred. 

Hours required

Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.

Skills and Abilities

• Must be able to pass TIPS certification/alcohol awareness training and food handler training
• Knowledge or and ability to operate a computer.
• Ability to regularly lift and/or move up to 30 pounds.
• Meets state minimum age to serve alcohol.
• Availability to workdays, nights, weekends, and holidays.
• Positive, engaging personality, and professional appearance.
• Basic math and computer skills.
• Exceptional interpersonal and communication skills.
• Strong task and time management abilities.
• Eye for detail and understanding of banquet operations and procedures.

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Raines is a drug-free workplace.

Pre-employment background check required.