What are the responsibilities and job description for the Director of Rooms position at Doubletree Columbus Downtown?

Job Description

Description :

Job Posting : Director of Rooms

About Us

At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Concert Hospitality has an amazing opportunity as a Director of Rooms

About DoubleTree Suites by Hilton Downtown Columbus

We're in downtown Columbus, less than a mile from the Greater Columbus Convention Center. Our hotel is attached to the Huntington Center by an enclosed walkway. Nearby you'll find Nationwide Arena, EXPRESS LIVE!, and the North Market just a five-minute walk away. Enjoy city and Scioto River views, and a warm chocolate chip cookie when you arrive.

You should join our team if you...

Understand that every detail and touchpoint shapes a memorable guest journey.
Have a winning mindset and take ownership of their personal and team success.
Embrace curiosity, learning, and creativity to continually elevate the guest experience.
Thrive in creating immersive storytelling moments for both guests and curators

You're a great fit for this role if you love...

Creating exceptional guest experiences, leading high-performing teams, and ensuring operational excellence across all room-related departments.

As our Director of Rooms, you will :

Oversee the day-to-day operations of front office, housekeeping, and guest services to ensure a seamless and luxurious guest journey.

Collaborate with department leaders to drive efficiency, maintain brand standards, and exceed guest satisfaction goals.

Recruit, train, and develop a motivated and service-oriented team, fostering a culture of excellence and growth.

Analyze operational performance, implement process improvements, and identify opportunities to enhance the guest experience.

Monitor key performance metrics, including guest satisfaction scores, occupancy rates, and financial targets.

Ensure compliance with safety protocols, brand guidelines, and regulatory standards.

Serve as a key member of the leadership team, supporting the overall vision and strategy of the hotel.

Requirements :

We’re Excited to Welcome You Because You…

Bring extensive leadership experience, with a minimum of 5 years in a supervisory or management role within the hotel industry. Experience overseeing Front Office, Housekeeping, or related departments is highly preferred.

Excel in communication, with the ability to engage effectively and professionally in English, ensuring seamless collaboration with guests, staff, and stakeholders.

Possess strong organizational and analytical skills, enabling you to manage operational reports, budgets, and departmental strategies with precision and clarity.

Inspire teams, fostering a culture of excellence, innovation, and collaboration that enhances guest satisfaction and employee engagement.

Here's the Core of Concert Hospitality : We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know…This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

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What are the responsibilities and job description for the Director of Rooms position at Doubletree Columbus Downtown?

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