What are the responsibilities and job description for the Hotel Front Office Manager position at DoubleTree Deerfield Beach, FL?
Wurzak Hotel Group is looking for an experienced Front Office Manager to support the front office department at our gorgeous property, Doubletree by Hilton located in Deerfield Beach, FL. This position will be responsible for ensuring that all front office activities are carried out professionally, to standards and at the highest level of service. The Front Office Manager will achieve desired outcomes through assisting in the creation, development, and maintenance of a competent, motivated, and empowered staff. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property.
General Requirements
- Leadership / Mentoring role for Hotel's Front Office employees.
- Maintain complete knowledge of all Front Office department policies/service procedures.
- Maintain complete knowledge of a) all hotel features and services b) all room types, rates, special package and promotions c) daily arrivals / departures / room availability d) scheduled in-house group activities.
- Complete daily walk-through of Front Office department areas observing the following and instructing designated personnel to rectify any organization deficiencies: Staffing -numbers, appearance, attitude Operational cleanliness and maintenance Service -appearance, merchandising, attitude General crispness, quality, and consistency of operation Storage areas -organization, cleanliness, inventories and care of equipment Review and respond to daily operational demands as it relates to the hotel.
- Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts.
- Monitor and handle guest comments.
- Monitor security of public areas of the hotel.
- Establish par levels for supplies and equipment.
- Monitor effectiveness of departmental staffing guide Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.
- Monitor interviewing and selection of all departmental positions to ensure consistency in administering direction, development of quality, depth and growth, and maintenance of positive motivation, morale and efficiency.
- Create and maintain a quality, professional work environment.
- Administer performance evaluations for all departmental employees.
- Anticipate guests and employees needs and respond promptly.
- Always promote positive guest relations.
- Conduct pre-shift meeting to review information pertinent today's business.
- Facilitate departmental strategic planning meetings.
Education and Experience:
- High School Graduate or General Education Degree (GED): or Work Equivalent plus 2 years of experience in Rooms Division management.
- Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.
Our Perks
- Competitive Salary
- Paid Time Off
- Medical, Dental, Vision health insurance
- Robust supplemental insurance for Life, AD&D, Pets, legal and more
- Wellness programs for mental, physical, and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
Who we are:
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
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