What are the responsibilities and job description for the Full-Service Hotel Laundry & Public Area Attendant position at DoubleTree Galveston?
Job Description
Job Title: Public Area
Responsible for ensuring the cleanliness and appearance of all public areas, and to deliver an excellent guest experience while managing customer issues.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Clean all public areas to the standards required
Duties including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, and the removal and disposal of trash.
Manage customer service issues quickly and effectively, and answer any guest inquiries, politely and efficiently.
Undertake regular deep cleaning tasks; e.g. monthly deep cleaning and carpet shampooing
Report maintenance issues to Maintenance/Engineering Department
Check public areas and toilets taking remedial action where necessary
Comply with hotel security, fire regulations and all health and safety legislation
Carry out any other reasonable task set by the hotel's management
Report any damaged or missing items to the Public Area Supervisor
Maintain equipment and work areas, including key security
Education and/or Experience
At least 6 months experience in a similar capacity, preferably hotel experience.
Knowledge of proper chemical handling.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 50 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.