What are the responsibilities and job description for the Assistant Front Office Manager position at Doubletree Hotel Arlington Heights, Illinois?
Assistant Front Office Manager
Job Responsibilities
- As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out
- An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Assist the Rooms Division Director to oversee the entire Front Office operation to maintain high standards
- Assist the Rooms Division Director to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Assist the Rooms Division Director with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings, in the absence of the Rooms Division Director, and produce minutes
- Assist the Rooms Division Director with staff performance issues in compliance with company policies and procedures
- Assist the Rooms Division Director with recruiting, managing, training and developing the Front Office team
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow
As the Assistant Front Office Manager Nights, Weekends, Holiday etc. will be apart of the weekly schedule. Scheduled desk shifts are required and will be assigned by the Rooms Division Director.
Job Type: Full-time
Pay: From $19.75 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- On call
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $20