What are the responsibilities and job description for the Assistant Front Office Manager position at Doubletree Hotel & Conference Center?
Overview
We are seeking a dedicated and proactive Assistant Front Office Manager to join our team at a premier hotel/resort. This role is essential in ensuring the smooth operation of the front office, providing exceptional guest services, and supporting the Front Office Manager in daily activities. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to foster positive guest relations.
Responsibilities
- Assist in managing front desk operations, ensuring efficient check-in and check-out processes.
- Provide outstanding guest relations by addressing inquiries, resolving issues, and anticipating guest needs.
- Supervise front desk staff, including training new employees and conducting performance evaluations.
- Maintain accurate records of room availability, reservations, and billing information.
- Oversee night audit procedures to ensure accuracy in financial reporting.
- Collaborate with other departments to enhance the overall guest experience.
- Handle phone systems efficiently to manage incoming calls and relay messages promptly.
- Ensure compliance with hotel policies and procedures while maintaining high standards of service.
Skills
- Proven experience in front desk operations within a hotel or resort setting.
- Strong knowledge of hotel management practices and guest services.
- Excellent communication skills; multilingual or bilingual abilities are a plus.
- Familiarity with night audit processes and financial reporting.
- Proficient in using phone systems and hotel management software.
- Ability to work collaboratively in a team-oriented environment while also demonstrating leadership capabilities.
- A customer-focused attitude with the ability to handle challenging situations gracefully.
Join our team as an Assistant Front Office Manager where you can contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Food provided
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Chesterfield, MO 63017 (Required)
Ability to Relocate:
- Chesterfield, MO 63017: Relocate before starting work (Required)
Work Location: In person
Salary : $20
