What are the responsibilities and job description for the Sales Manager position at DoubleTree Hotel & Suites Charleston Airport?
Welcome to the role of Sales Manager! In this role, you will be responsible for driving sales growth through effective sales strategies. Building and maintaining strong relationships with current and potential clients is a core responsibility. This includes corporate clients, event planners, travel agents, and group organizers. The manager must ensure these clients have positive experiences, leading to repeat business, as well as managing day-to-day activities to ensure successful sales results. The Sales Manager role will negotiate pricing, contracts, and terms with clients to secure bookings, especially for large corporate and government group bookings. They must balance the hotel’s pricing structure with competitive rates. You must have excellent communication and interpersonal skills, as well as a strong knowledge of sales techniques and strategies. If you are looking for an exciting and rewarding role that will provide you with the opportunity to lead and develop a team, this could be the perfect opportunity for you.
Job Responsibilities
- Develop and implement a Sales strategy and plan to achieve sales goals
- Monitor and analyze sales performance metrics to identify opportunities for improvement
- Create and maintain relationships with customers and key stakeholders to increase sales
- Develop and implement promotional strategies to increase sales
- Coordinate and participate in industry events and tradeshows
- Work with other departments (operations, customer service) to ensure customer satisfaction
- Monitor competitors' activities and adjust sales strategies accordingly
- Develop and maintain sales reports and other documentation
- Monitor customer feedback and provide reports to the management team
- Develop and maintain strong relationships with customers and build customer loyalty
- Bachelor’s degree in business, marketing, hospitality, or related field
- 3 years of experience in sales, with at least 2 years in group sales/hospitality
- Proven track record of meeting and exceeding sales targets
- Demonstrated ability to develop strong relationships with customers
- Excellent communication and presentation skills
- Strong organizational and time management skills
- Working knowledge of Microsoft Office Suite and CRM software
- Knowledge of current industry trends and best practices
- Ability to work independently and as part of a team
- Ability to travel as needed
