What are the responsibilities and job description for the Customer Experience Leader position at DoubleTree Suites By Hilton Mount Laurel?
About Us
The DoubleTree Suites by Hilton Mount Laurel is a world-class hotel that offers a unique blend of comfort, convenience, and luxury. Our hotel features modern amenities, spacious suites, and exceptional service that will make your stay unforgettable.
We are seeking an experienced Front Office Manager to join our team. As a key member of our management team, you will be responsible for leading our front office operations and ensuring that all guests receive the highest level of service.
Responsibilities:
- Manage the front office team, including hiring, training, and evaluating staff performance
- Develop and implement policies and procedures to ensure excellent customer service
- Coordinate events and meetings, including catering and audiovisual equipment
- Maintain accurate records and reports, including financial statements and customer feedback
- Identify opportunities for improvement and implement changes to enhance the guest experience
