What are the responsibilities and job description for the Front Desk Supervisor position at DoubleTree Suites By Hilton Mount Laurel?
Job Summary
We are seeking an experienced Front Office Manager to join our team at the DoubleTree Suites by Hilton Mount Laurel. As a key member of our management team, you will be responsible for leading our front office operations and ensuring that all guests receive the highest level of service.
Responsibilities:
- Manage front office operations, including the front desk, reservations, and customer service
- Lead a team of front office staff, providing guidance and support as needed
- Coordinate events and meetings, including catering and audiovisual equipment
- Maintain accurate records and reports, including financial statements and customer feedback
- Identify opportunities for improvement and implement changes to enhance the guest experience
