Associate Account Manager

Who we are

DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What you’ll do

The Associate Account Manager is responsible for servicing all aspects of customer accounts and relationships, a critical role. He/she will oversee all aspects of campaigns across kick-off, implementation, launch, reporting and billing. The Associate Account Manager will work closely and collaboratively with Sales, Implementation, Product Management, Engineering, and Finance teams to deliver world-class customer service and solutions to market.  The Associate Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about all aspects of the DoubleVerify product suite, and how products can be leveraged to meet their goals and objectives.

Deliver Operational Excellence and superior service across your accounts 

• Establish and maintain regular client touchpoints, including QBRs, monthly office hours, feature update meetings, and educational sessions, while conducting strategic conversations at each interaction and providing timely updates to the manager on new information.
• Share reporting with clients and identify any inconsistencies within their data based on goals and KPIs. 
• Identify common questions, trends and challenges: establish an action plan to improve knowledge retention for specific clients 
• Build and nurture strong client and team relationships through excellent communication, while leveraging organizational and time management skills to efficiently meet client deadlines. 

Customer Retention throughout the year

• Identify potential churn risks and escalate immediately to the appropriate internal stakeholders

Time Management & Efficient Task Completion    

• Perform a monthly audit of your entire book of business and present it to your manager by the third week of the following month, providing updates on the status of accounts’ revenue, relationship, hygiene, and any next steps. 
• Maintain AM dashboard on a weekly basis, ensuring all audit tasks are on track
• Upload all client related documents including reporting, marketing updates, and education sessions in Salesforce   
• Completion of all internal tracker and status documents within designated timeframes, showcasing effective prioritization & consistency of excellent quality in all tasks
• Ensure to provide regular updates to clients, partners and internal stakeholders as needed and see through every issue until resolved (providing confirmation to all parties)

Who you are

• 1-3 years overall work experience
• 1-2 year of experience in Sales or Account Management with an understanding of the online advertising industry
• Bachelor’s Degree from an accredited institution
• Exceptional command of Microsoft Excel and PowerPoint
• Self-motivated, independent thinker and a team player, who will hit the ground running.
• Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high-pressure environments.
• Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels.
• Ability to interact and communicate effectively with all levels of management including senior executive level.
• Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach. 
• Passion and desire to play a key role in driving a new business to success in the advertising technology space.
• The following are preferred qualifications, but not required -

• • Experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform. 
  • Experience with Ad Serving technology is preferred, but not required. 
  • Comprehensive understanding the online media marketplace.
  • Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving.