What are the responsibilities and job description for the Customer care rep position at Doug Anderson Plumbing And Heating?
At Doug Anderson Plumbing and Heating in Billerica, MA, we are committed to delivering exceptional service to our customers.
We are seeking a skilled and dedicated full-time Dispatcher - Customer Care Rep to manage customer inquiries and ensure smooth scheduling of our service team.
This role is essential to maintaining the high standard of service our clients have come to expect. We offer competitive pay , comprehensive benefits , and opportunities for growth within a supportive team environment .
BENEFITS :
- Health and dental insurance
- Aflac
- Paid vacation
- Training opportunities
- Exciting company outings
WHAT SETS US APART?
At Doug Anderson Plumbing and Heating, we're committed to providing high-quality plumbing and heating services to our customers.
A DAY IN THE LIFE OF A DISPATCHER - CUSTOMER CARE REP
In this dispatch role, you will be the primary point of contact for customers, handling incoming calls, booking service appointments, and addressing any concerns with professionalism and efficiency.
As a Dispatcher - Customer Care Rep, you will be responsible for dispatching technicians to scheduled appointments, ensuring optimal routing and productivity.
Your role will involve balancing client satisfaction with technician efficiency, all while maintaining clear communication with both clients and the service team throughout the day.
QUALIFICATIONS FOR A DISPATCHER - CUSTOMER CARE REP
- High school diploma or equivalent
- Self-starter with reliable attendance and flexibility with hours
- Strong customer service skills and phone etiquette
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Ability to think critically and problem-solve on the fly
- Professional communication skills, both written and verbal
Preferred Qualifications :
- Associate degree
- Bilingual skills
WORK SCHEDULE
This is a full-time dispatch position located in Billerica, MA. Flexibility is required as shifts may exceed 40 hours per week, with the potential for up to 12-hour shifts during peak periods.
Ready to apply? If you're ready to take on a critical dispatch role in a growing company, we invite you to apply today. Our application process is simple and mobile-friendly, taking just 3 minutes to complete.
Start your journey with Doug Anderson Plumbing and Heating now!
Job Posted by ApplicantPro
Last updated : 2024-11-26
