What are the responsibilities and job description for the Product & Loan Specilaist position at Doug Smith Subaru?
Doug Smith Subaru is seeking a Product & Loan Specialist to join our team. We are looking for an individual with an enthusiastic attitude, results-driven, sales ability, and the capability of learning and executing new processes efficiently. We want team members who care about the customer experience and will embody the Subaru H.E.A.R.T. Pillars (Honesty, Empathy, Appreciation, Respect, Trust). $100,000 potential, no cap on earnings, and benefits are included. See what we are all about!
Benefits
- Paid Time Off (10 days after one year)
- Health & Dental Benefits
- 401K
- Health Savings Account
- Degrees@Work with Strayer University
- Free Online Education, No-cost, No-Debt College Degree for you and your family.
- Includes tuition, books, and technology fees.
- Profit-Sharing (eligible after one year)
Responsibilities
- Present financing options and F&I products to customers in a transparent, compliant, and persuasive manner
- Secure vehicle financing through banks, credit unions, and in-house options
- Maximize dealership profit by successfully selling products designed to improve the customer's ownership experience
- Ensure all contracts, documents, and financial paperwork are accurately completed and submitted in a timely fashion
- Maintain strict compliance with local, state, and federal laws and dealership policies
- Audit deals for errors or omissions before submission to lenders
- Act as liaison between the dealership and lending institutions, maintaining strong relationships to secure optimal approvals
- Negotiate financing terms, rates, and approvals based on credit profiles and lender guidelines
- Provide exceptional customer experience, explaining financial details clearly and answering questions thoroughly
- Identify opportunities to improve F&I penetration rates and product sales performance
- Stay up-to-date with market trends, lender programs, and industry developments
- Train and support sales staff in F&I product awareness and compliance best practice
Qualifications
- Available to work flexible hours and weekends
- Professional, well-groomed personal appearance
- Clean driving record and valid driver’s license
- Willingness to become licensed with the State to sell the products we offer
- Proven track record in F&I product sales, compliance, and customer satisfaction
- Experience working with lenders, banks, and credit unions
- Familiarity with dealer management systems (DMS) like Reynolds & Reynolds, CDK, or Dealertrack
- Understanding of auto finance regulations, loan structures, and F&I product offerings
- Excellent negotiation and sales skills, with the ability to close deals ethically and efficiently
- Strong grasp of credit applications, lending guidelines, and contract structuring
- Ability to analyze credit reports and match customers with the right financing options
- Outstanding communication and interpersonal skills, especially under pressure
- Detail-oriented with strong organizational and documentation skills
- Comfortable with multi-tasking in a fast-paced environment
- Understanding of vehicle titling, registration, extended warranties, GAP insurance, and other backend products
- High level of integrity and professionalism
- Goal-driven with a results-oriented mindset
- Customer-first approach with an ability to build trust quickly
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $100,000
