What are the responsibilities and job description for the Dispatcher - Customer Service position at Doug Williams Rick Gilbert Heating and Air...?
Job Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while utilizing various software tools to manage data and logistics efficiently.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Utilize Oracle Transportation Management and AS400 systems to track shipments and manage logistics.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Analyze customer needs and provide solutions related to transportation planning and fleet management.
- Collaborate with internal teams to ensure seamless service delivery and resolution of customer issues.
- Use GIS tools to assist in route planning and optimization for deliveries.
- Maintain a high level of product knowledge to effectively communicate features and benefits to customers.
- Document all interactions with customers in the system for future reference.
Skills
- Proficient in data entry with a strong attention to detail.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly.
- Familiarity with Oracle Transportation Management, AS400, SyteLine, or similar logistics software is preferred.
- Understanding of logistics principles and transportation planning processes.
- Ability to analyze data effectively for problem-solving purposes.
- Experience in fleet management is a plus.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
Join our team as a Customer Service Representative where you can make a difference by providing top-notch service while developing your skills in a dynamic environment!
Job Type: Full-time
Pay: $14.40 - $15.64 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Elizabeth City, NC 27909 (Required)
Ability to Relocate:
- Elizabeth City, NC 27909: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16