What are the responsibilities and job description for the Chat Support Agent - Entry Level position at Douge International?
Job Description :
Are you looking to kickstart your career in customer support without the need for a degree or prior experience? Look no further! DI is seeking enthusiastic and dedicated individuals to join our team as Chat Support Agents. In this entry-level role, you will be the first point of contact for our users, providing top-notch support and ensuring a seamless experience for all.
Responsibilities :
Respond to customer inquiries via chat in a timely and professional manner
Provide accurate information about DI services and job opportunities
Assist users with navigating our platform and resolving any issues they encounter
Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
Collaborate with team members to continuously improve support processes
Document and escalate complex issues to the appropriate departments when necessary
Participate in training sessions to stay updated on product knowledge and customer service best practices
Requirements :
No degree required but a plus
No prior experience needed; we will provide comprehensive training
Excellent written communication skills
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
A quiet workspace
Positive attitude and a willingness to learn
Ability to work in USA
Benefits :
Competitive hourly pay ($19-$28 / hr)
Flexible work-from-home schedule
Comprehensive training program
Opportunities for growth and advancement within the company
Supportive team environment
Access to exclusive gig opportunities
Equal Opportunity Employer :
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $19 - $28
