Cashier at The Pizza Joint - 15 W Washington

Doughboy Restaurant Group

Rich Labriola, the visionary behind Doughboy Restaurant Group, including Labriola Chicago, Labriola Oak Brook, and Stan's Donuts, is embarking on an exciting journey of expansion and refinement in the hospitality industry. With new concepts on the horizon and a commitment to setting new standards for excellence, we are seeking talented individuals to join us in shaping the future of hospitality.

As a restaurant host, you play a crucial role in ensuring a positive experience for guests from the moment they arrive until they leave. Here's an overview of the responsibilities and requirements typically associated with the role:

Pay Rate:

$18.00 per hour

Responsibilities:

Customer Service & Order Management

• Greet customers warmly and provide excellent customer service.
• Take customer orders accurately and process transactions efficiently.
• Accept and fulfill to-go and third-party delivery orders.
• Answer phone calls, assist customers with inquiries, and take phone orders.
• Communicate any current or future operational challenges with the GM

Operational Responsibilities

• Input food orders correctly into the POS system.
• Communicate with the pizza cook to ensure orders are prioritized correctly.
• Provide direction to the pizza cook based on order volume and product availability.
• Heat pizza slices by placing them in the oven and removing them when properly cooked.
• Ensure pizzas are heated and cooked properly before serving.
• Monitor inventory levels and place food orders for the next day when working alone.
• Maintain stock of essential items (pizza boxes, napkins, utensils, condiments, etc.).
• Verify that there is enough product to fulfill all orders throughout the shift.

End-of-Shift Duties

• Fill out the End-of-Shift Recap detailing sales, inventory updates, and any issues.
• Complete the Waste Log for any unsellable or discarded product.
• Clean and restock the cashier station and prep stations (wipe down, wash all cooking utensils, sweep and mop, complete closing checklist)

General Responsibilities

• Uphold food safety and sanitation standards.
• Assist in basic prep work (e.g., slicing toppings, portioning dough, wiping down and reasoning pizza pans).
• Help maintain a clean and organized work environment.
• Work efficiently during rush periods while maintaining high service standards
• Follow all company policies and procedures related to food handling and workplace conduct.
• Ensure every customer leaves happy!!

Requirements:

Excellent Communication Skills: Strong verbal communication skills are essential for effectively interacting with guests and colleagues.

Customer-Oriented Attitude: A customer-centric approach and a genuine desire to provide exceptional service are vital.

Organizational Skills: Ability to multitask, prioritize, and stay organized in a fast-paced environment.

Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays (food hall is closed on Sundays)

Previous Experience: While not always required, previous experience in a customer service or hospitality role is often preferred.

Familiarity with Reservation Systems: Basic knowledge of reservation management systems or the ability to quickly learn and adapt to them.

Food Safety Knowledge: Basic understanding of food safety practices and procedures is beneficial, particularly if assisting with handling payments or interacting with food items.