Territory Account Manager

Douglas Companies is a family owned and operated convenience store distributor serving seven states: Arkansas, Kansas, Louisiana, Oklahoma, Mississippi, Missouri, and Texas. Founded in 1973, we are enjoying our 52nd year in business. Douglas Companies is known for their strong customer service and dedication to becoming a partner to their customer rather than just a supplier.

Territory Account Manager Service Area (Southwest Missouri)

Summary of Position: As the Territory Account Manager, you will be responsible for servicing, developing and maintaining existing accounts; while also, identifying, developing and managing new accounts/new business in your territory’s convenience retail industry.

The Territory Account Manager will communicate directly with the convenience store customer daily and build a profitable business partnership and relationship. Educate customers on products and programs available through Douglas Companies and facilitate daily activity required to manage the convenience store business between Wholesale and Retail. You are required to meet specific goals for Sales and Profit assigned for your territory and individual accounts. Working frequently with the Area Sales Manager, you are also required to help grow market share, through new account development. This position is fast-paced and multi-faceted, requiring a broad skillset of sales, merchandising, order replenishment, marketing, problem solving, time management, and customer service.

RESPONSIBILITIES

• Visit customers on a regular call cycle to perform selling and merchandising functions in-store, including placing orders or assisting customer with online ordering.
• Provide retailers with Category Management information regarding high potential new items, emerging trends and merchandising methods designed and intended to grow retailer sales and profits.
• Prospect and grow new sales through establishing new accounts and increasing sales to existing customer base.
• Support Area Sales Directors sales strategies and key initiatives.
• Be customer service focused. Work together with the Area Sales Director and other Douglas team members, to promote Programs available through Douglas Companies, such as Food Service equipment installs, Marketing Programs and other support services.
• Advise accounts of discontinued, inactive, and replacement items and review and monitor plus-outs and promotions.
• Ensure follow-up of all logistics according to chain contracts, including programs/specials, custom retail pricing, order books, and informational reports.
• Comfortable reviewing and analyzing various basic sales and profit reports designed to convey progress made in achieving sales results and gross margin growth.
• Comfortable adapting to new tablet and app-based technology for processing and transmitting orders.
• Promote, sell, and secure orders from customers through a relationship-based approach.
• Provide Area Sales Director with oral and written reports on sales activity, customer issues, customer performance, competitive information, and new business opportunities.
• Effectively communicate Douglas Companies products, services, program features, benefits, credit terms, sales analysis reports and price books.
• Communicate program compliance, contracts, schematics, and purchase requirements.
• Follow all company policies and procedures including all Safety protocols.

PREFERRED QUALIFICATIONS

• Minimum of three years sales, customer service, food service and/or merchandising experience at the distribution or retail level. In store direct customer contact preferred.
• Ability to communicate clearly on the telephone, in person, and in writing.
• Exceptional organizational and customer service skills including sound methods for follow-up.
• Interact effectively with all levels of management and employees.
• This person will be passionate, results oriented, collaborative, have a strong work ethic and be self-motivated.

REQUIREMENTS

• Knowledge using Outlook, Word and Excel programs.
• Ability to lift up to 40 pounds.
• Experience in wholesale and/or retail convenience/grocery distribution, good geographical knowledge, and the ability to be effective while working independently.
• Must have a valid Drivers License and a satisfactory MVR.
• Must pass a required drug screening and background check.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus opportunities
• Commission pay

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Springfield, MO: Relocate before starting work (Required)

Work Location: On the road

Salary : $65,000 - $85,000