What are the responsibilities and job description for the Case Services Technician position at Douglas County Government (CO)?
This is a paraprofessional position that provides clerical and administrative support to caseworkers, supervisors, and the assistant county attorney. This position involves clerical tasks and direct contact with clients for child welfare records procurement, background and credit checks to include CBI/FBI and manages donations made on behalf of the community and local organizations. This position also completes and/or obtains vital records such as birth certificates and social security cards, conducts paternity testing and manages department county vehicles. This position also manages the state administrative reviews for child welfare. This position is designed to support various functions throughout the child welfare process, including but not limited to providing coverage as needed in other areas of the department such as the front desk/lobby and the crisis hotline as well as Adoption/RGAP negotiations and subsidies.ESSENTIAL DUTIES AND RESPONSIBILITIES: (The following examples are illustrative only and are not intended to be all inclusive.)
Responds to records requests from clients, attorneys, including discovery, CORA requests and subpoena requests from the county attorney. Prepares appropriate documents from the state electronic system. Coordinates the request with the county attorney and responsible for preparing new discovery requests, subpoenas, and CORA requests; monitoring/preparing on-going discovery requests. Requires communication with legal team, caseworkers and supervisors and outside providers when necessary.
Coordinates monthly administrative review schedules for child welfare cases. Coordinates with caseworkers and state reviewers to set up dates/times for each month’s reviews. Coordinates and send out time sensitive notification letters for all required parties for each review every month. Enters assigned reviews into DCW database within time constraints and notifies providers as directed by caseworker.
Negotiate, complete, and manage adoption assistance agreements. Work involves collaboration with caseworker and/or supervisor to ensure required documents for negotiation meeting preparations are ready. Meets with family to review all child/youth information. Provide information about Colorado Adoption Assistance programs, and availability of programs, explains adoption policy, negotiates financial assistance amount and case services with family. Prepares and executes agreements. Collaborates with Business Office regarding adoption assistance cases for preparation, finalization, closing and opening cases in state databases. Annual contact with family when required. Complete tri-annual reviews of all adoption assistance agreements and meet state/federal guidelines. Provide post-adoption cases services as needed. Prepare for annual cases audits.
Coordinate/facilitate monthly adoption negotiators meeeting to include on-going contact with Colorado county staff to discuss concerns or issues with adoption work; collaborate with all county workers and state administratve permanency staff when needed.
Obtain appropriate documents from caseworker and county attorney for completion of time sensitive agreement paperwork.
Contact and meet with adoptive family and/or prospective legal guardians in completing applications and negotiation of either adoption agreement or relative guardian assistance program (RGAP) agreements. Obtain supervisor, manager, and director signatures. Coordinate with caseworker to ensure timely conversion of ongoing case into adoption case in Trails and/or the RGAP case in Trails. Maintain and manage adoption cases in Trails until child’s agreement expires. Follow up with adoptive families to ensure all required documents for the agreements are kept up to date.
Maintain Medicaid caseload in Trails for any adopted child/youth residing in Douglas County. This includes coordination with the state administrator to gather information needed to open in Trails. Complete process for opening Medicaid entitlement in Trails, send formal notice and open a case file. Complete annual redeterminations for out of state adoptions.
OTHER DUTIES:
Participates in RED Teams, collaborates, and coordinates with community members/organizations to secure donations for youth involved with Human Services. Participates in team meetings, trainings, outside meetings, and audits as requested. Performs other duties as assigned including providing coverage as needed for front desk/lobby operations, responding to community requests and providing crisis hotline coverage.
CBI/FBI background checks: review, when necessary, by accessing legal databases to make determination; notify proper staff when necessary; manage flagged persons in CBI database; assists with yearly CBI/FBI audit, and credit checks. Paternity testing: must be certified by current contractor to perform testing on clients. Coordinate with caseworker or may have direct contacts with clients. Scheduling tests when out-of-state or due to incarceration. Follow up with contractor and or lab until complete. Communication throughout process with caseworker and legal team.
Answer calls that come to the Human Services hotline reporting suspected child/adult abuse/neglect or parent/teen conflict situations. This includes contact with family members, schools, law enforcement, various service providers, and the community at large. The calls often come in at a fast pace and must be managed efficiently to respond to any safety concerns.
Recognize emergency referrals and notify a supervisor immediately of any safety concerns. The incumbent must be able to ascertain when a referral indicates there is an imminent safety concern and notify the parties who can respond. This includes, but is not limited to, deciding about the need to gather more information from other community sources, e.g., contacting law enforcement to obtain records of their contact with a family if the initial reporter suggests there is domestic violence history.
Enter information into various state and county computer systems, e.g., Trails and HSCares. Information must be entered correctly to ensure data integrity and avoid duplications.
SUPERVISION RECEIVED: This position requires at least bi-monthly supervision meetings with the assigned supervisor.
SUPERVISORY RESPONSIBILITIES: This position has no direct supervisory duties or responsibilities.
CONSEQUENCE OF ERROR: Consequence of error may result in providing inaccurate information to caseworkers, supervisors, or clients. Errors could result in state auditor findings, inaccurate financial information, and a lapse of Medicaid coverage.
INDEPENDENT JUDGMENT: This position requires a moderate level of independent judgment regarding the daily tasks of file management, discovery requests, community records requests, and administrative review coordination, this position requires a high level of independent judgment when preparing for and negotiating adoption/RGAP assistance. This position depends on supervisory and department management approval for all Medicaid subsidy decisions and Adoption/RGAP agreements. This position is under the guidance of the county attorney regarding records requests, CORA, subpoena, and discovery requests.
CONTACTS: Daily contacts include co-workers, clients and community members, case workers, supervisors, county attorney and managers. MINIMUM QUALIFICATION REQUIREMENTS: Qualifications require a high school diploma or G.E.D. and five years or more in a working environment.
EDUCATION/EXPERIENCE: High school diploma or GED. Two (2) years or more working in human services, or any equivalent combination and experience in a social service setting, preferred.
Knowledge: Knowledge of/familiarity with child welfare system and Volume VII rules.
Skill: Proficient in Trails or equivalent data base program, computer data entry. Requires good customer service and communication skills. Proficient in managing multiple tasks.
Ability: Ability to apply logical thinking in defining problems. Ability to establish and maintain effective working relationships. Ability to be flexible with constant interruptions or requests.
CERTIFICATES, LICENSES, REGISTRATIONS: This position requires successful completion of a criminal background check including fingerprinting through a national database, successfully completing CJIS training.For more information on job functions, requirements and to apply please visit:https://douglasco.csod.com/ux/ats/careersite/5/home/requisition/2666?c=douglasco
Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision.
For a more detailed overview please view the full Employee Benefit Guide.
Responds to records requests from clients, attorneys, including discovery, CORA requests and subpoena requests from the county attorney. Prepares appropriate documents from the state electronic system. Coordinates the request with the county attorney and responsible for preparing new discovery requests, subpoenas, and CORA requests; monitoring/preparing on-going discovery requests. Requires communication with legal team, caseworkers and supervisors and outside providers when necessary.
Coordinates monthly administrative review schedules for child welfare cases. Coordinates with caseworkers and state reviewers to set up dates/times for each month’s reviews. Coordinates and send out time sensitive notification letters for all required parties for each review every month. Enters assigned reviews into DCW database within time constraints and notifies providers as directed by caseworker.
Negotiate, complete, and manage adoption assistance agreements. Work involves collaboration with caseworker and/or supervisor to ensure required documents for negotiation meeting preparations are ready. Meets with family to review all child/youth information. Provide information about Colorado Adoption Assistance programs, and availability of programs, explains adoption policy, negotiates financial assistance amount and case services with family. Prepares and executes agreements. Collaborates with Business Office regarding adoption assistance cases for preparation, finalization, closing and opening cases in state databases. Annual contact with family when required. Complete tri-annual reviews of all adoption assistance agreements and meet state/federal guidelines. Provide post-adoption cases services as needed. Prepare for annual cases audits.
Coordinate/facilitate monthly adoption negotiators meeeting to include on-going contact with Colorado county staff to discuss concerns or issues with adoption work; collaborate with all county workers and state administratve permanency staff when needed.
Obtain appropriate documents from caseworker and county attorney for completion of time sensitive agreement paperwork.
Contact and meet with adoptive family and/or prospective legal guardians in completing applications and negotiation of either adoption agreement or relative guardian assistance program (RGAP) agreements. Obtain supervisor, manager, and director signatures. Coordinate with caseworker to ensure timely conversion of ongoing case into adoption case in Trails and/or the RGAP case in Trails. Maintain and manage adoption cases in Trails until child’s agreement expires. Follow up with adoptive families to ensure all required documents for the agreements are kept up to date.
Maintain Medicaid caseload in Trails for any adopted child/youth residing in Douglas County. This includes coordination with the state administrator to gather information needed to open in Trails. Complete process for opening Medicaid entitlement in Trails, send formal notice and open a case file. Complete annual redeterminations for out of state adoptions.
OTHER DUTIES:
Participates in RED Teams, collaborates, and coordinates with community members/organizations to secure donations for youth involved with Human Services. Participates in team meetings, trainings, outside meetings, and audits as requested. Performs other duties as assigned including providing coverage as needed for front desk/lobby operations, responding to community requests and providing crisis hotline coverage.
CBI/FBI background checks: review, when necessary, by accessing legal databases to make determination; notify proper staff when necessary; manage flagged persons in CBI database; assists with yearly CBI/FBI audit, and credit checks. Paternity testing: must be certified by current contractor to perform testing on clients. Coordinate with caseworker or may have direct contacts with clients. Scheduling tests when out-of-state or due to incarceration. Follow up with contractor and or lab until complete. Communication throughout process with caseworker and legal team.
Answer calls that come to the Human Services hotline reporting suspected child/adult abuse/neglect or parent/teen conflict situations. This includes contact with family members, schools, law enforcement, various service providers, and the community at large. The calls often come in at a fast pace and must be managed efficiently to respond to any safety concerns.
Recognize emergency referrals and notify a supervisor immediately of any safety concerns. The incumbent must be able to ascertain when a referral indicates there is an imminent safety concern and notify the parties who can respond. This includes, but is not limited to, deciding about the need to gather more information from other community sources, e.g., contacting law enforcement to obtain records of their contact with a family if the initial reporter suggests there is domestic violence history.
Enter information into various state and county computer systems, e.g., Trails and HSCares. Information must be entered correctly to ensure data integrity and avoid duplications.
SUPERVISION RECEIVED: This position requires at least bi-monthly supervision meetings with the assigned supervisor.
SUPERVISORY RESPONSIBILITIES: This position has no direct supervisory duties or responsibilities.
CONSEQUENCE OF ERROR: Consequence of error may result in providing inaccurate information to caseworkers, supervisors, or clients. Errors could result in state auditor findings, inaccurate financial information, and a lapse of Medicaid coverage.
INDEPENDENT JUDGMENT: This position requires a moderate level of independent judgment regarding the daily tasks of file management, discovery requests, community records requests, and administrative review coordination, this position requires a high level of independent judgment when preparing for and negotiating adoption/RGAP assistance. This position depends on supervisory and department management approval for all Medicaid subsidy decisions and Adoption/RGAP agreements. This position is under the guidance of the county attorney regarding records requests, CORA, subpoena, and discovery requests.
CONTACTS: Daily contacts include co-workers, clients and community members, case workers, supervisors, county attorney and managers. MINIMUM QUALIFICATION REQUIREMENTS: Qualifications require a high school diploma or G.E.D. and five years or more in a working environment.
EDUCATION/EXPERIENCE: High school diploma or GED. Two (2) years or more working in human services, or any equivalent combination and experience in a social service setting, preferred.
Knowledge: Knowledge of/familiarity with child welfare system and Volume VII rules.
Skill: Proficient in Trails or equivalent data base program, computer data entry. Requires good customer service and communication skills. Proficient in managing multiple tasks.
Ability: Ability to apply logical thinking in defining problems. Ability to establish and maintain effective working relationships. Ability to be flexible with constant interruptions or requests.
CERTIFICATES, LICENSES, REGISTRATIONS: This position requires successful completion of a criminal background check including fingerprinting through a national database, successfully completing CJIS training.For more information on job functions, requirements and to apply please visit:https://douglasco.csod.com/ux/ats/careersite/5/home/requisition/2666?c=douglasco
Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision.
For a more detailed overview please view the full Employee Benefit Guide.
Salary : $49,916 - $747,874
