What are the responsibilities and job description for the Technology Analyst I position at Douglas County Libraries?
Job Type
Full-time
Description
Wage: $21.69 - $27.11 hourly
Schedule: Full-Time
Closing Date: 04/13/2025
Purpose: The Technology Analyst I position performs customer service, maintenance, troubleshooting, and repair of PCs and software at all locations for Douglas County Libraries (DCL). This role serves as a first-line response for IT system help desk tickets, problem management, and resolution. This position requires individuals with strong, independent work ethics and intrinsic motivation.
Essential Duties And Responsibilities
50% Systems Analyst:
One DCL Commitment: It is an expectation of each employee that you will exemplify Douglas County Libraries Brand, Culture and Values of welcoming to all, continual growth and authentic relationships.
Benefits
Douglas County Libraries (DCL) is a Colorado PERA Member Employer, so you will be enrolled in Colorado PERA. For details on member benefits go to www.copera.org
Elective DCL Benefits Include
Required
Physical Requirements: Must have a reliable method of transportation between all DCL locations. Must have the physical ability, stamina, mobility and manual dexterity to support a 7-day a week operation. Work at computer stations for extended periods. Access and transport materials up to 40 pounds. Participate in meetings and events at various locations and at varied times throughout the day. Ability to read as small as 8pt font.
Salary Description
$21.69 - $27.11 hourly
Full-time
Description
Wage: $21.69 - $27.11 hourly
Schedule: Full-Time
Closing Date: 04/13/2025
Purpose: The Technology Analyst I position performs customer service, maintenance, troubleshooting, and repair of PCs and software at all locations for Douglas County Libraries (DCL). This role serves as a first-line response for IT system help desk tickets, problem management, and resolution. This position requires individuals with strong, independent work ethics and intrinsic motivation.
Essential Duties And Responsibilities
50% Systems Analyst:
- Supports DCL staff with day-to-day, first-level technology questions and needs through DCL’s Help Desk.
- Performs regular maintenance, installation, and repair of DCL technology assets at all locations. Must be able to follow instructions.
- Successfully analyzes or troubleshoots any computer, printer, or software issue and resolves the problem in a timely manner.
- Provides proactive and professional customer service with effective communication and prompt follow up.
- Sends out staff notifications on IT outages.
- Understands when appropriate to escalate complex tickets to next level IT Tech for swift resolution.
- Possesses strong project and time management skills to plan, schedule, test, and deploy new programs, apps, and system upgrades. Uses computer imaging tools for mass deployments.
- Performs complete system migrations to ensure that the new system is in place, functional, fully integrated, and end users are notified of changes.
- Performs maintenance tasks on automated circulation systems, laptop dispensers, nontraditional tech devices, people counters, door access systems, time clocks, digital signs, catalog stations, security camera, and AV systems.
- Writes comprehensive, detailed documentation for systems, help desk tickets, and problem resolution that can be effectively used by co-workers for troubleshooting and training purposes.
- Maintains database of DCL’s hardware and software inventory.
- Keeps current with emails and time-cards.
- Engages in the DCL performance feedback system and completes the expectations outlined by your supervisor and department/division.
- Learns, uses and applies industry and organization-specific technology as needed.
- Manages computers, related equipment, and systems for facility moves and refurbishments.
- Manages computer and systems for every employee, including new employee set up and staff changes.
- Ensures that all computer and related equipment is well-configured, operational, and located in the correct place ready to use.
- Maintains effective, timely communication with stakeholders regarding all system moves and updates.
One DCL Commitment: It is an expectation of each employee that you will exemplify Douglas County Libraries Brand, Culture and Values of welcoming to all, continual growth and authentic relationships.
Benefits
Douglas County Libraries (DCL) is a Colorado PERA Member Employer, so you will be enrolled in Colorado PERA. For details on member benefits go to www.copera.org
Elective DCL Benefits Include
- Health Care Plans: medical, dental & vision
- Voluntary Plans: Accident, Critical Illness, Short Term, and Long Term Insurance
- Life and Accidental Death & Dismemberment coverage
- 401k & 457 plans (through CO PERA)
- Legal-ID Shield
- Holiday Pay
- Paid Time Off
- Extended Illness time off
- Leaves of Absence for Qualifying Events
- Benefits are subject to change
Required
- Must have a reliable method of transportation between all DCL locations.
- A Bachelor's Degree in Computer Science, Management Information Systems or other related technical degree
- Two years previous experience in IT or Technical Support
- MCSE or other technical certifications
Physical Requirements: Must have a reliable method of transportation between all DCL locations. Must have the physical ability, stamina, mobility and manual dexterity to support a 7-day a week operation. Work at computer stations for extended periods. Access and transport materials up to 40 pounds. Participate in meetings and events at various locations and at varied times throughout the day. Ability to read as small as 8pt font.
Salary Description
$21.69 - $27.11 hourly
Salary : $22 - $27
