Building Support Technician

Building Support Technician

Employment Type : 0 - Full-time Regular

Pay Range : $45,979.00 - 68,969.00

Location : Castle Rock, CO

Overtime Exempt : N

Elected Office / Department : DEPARTMENT OF PUBLIC WORKS

This is highly responsible, complex technical and administrative work for the Building Division that requires excellent communication skills. This position handles a variety of important Division functions including : issuance of building permits, problem solving, providing excellent public service; and an array of daily diverse job assignments. Working as the backup for our elevator program including, inspections, permitting and invoicing processes.

Generally, the hiring range is $45,979-$57,474 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.

Douglas County offers an excellent comprehensive benefit package including but not limited to : Medical / Dental / Vision. For a more detailed overview please view the full Employee Benefit Guide.

ESSENTIAL DUTIES AND RESPONSIBILITIES : (The following examples are illustrative only and are not intended to be all inclusive.)

• Shares responsibility for the daily functioning of the office by acting as a lead in performing midlevel security tasks in POSSE, including extensive contact with the public and staff; evaluating and anticipating complex issues that may arise and attempting to resolve and / or direct to the appropriate authority.
• Assists contractors, homeowners and the public at the front counter and on telephone with a myriad of requests relating to building permits, inspections and web services.
• Accepts, reviews and processes permit applications; checks for compliance with technical criteria and submittal requirements; reviews and issues permit.
• Customer service and technical accuracy are essential competencies for this position.
• Greets customers, answers telephones and emails and reviews forms for accuracy and completeness; explains permit procedures, forms, fees, determines if documents are missing, conveys messages, handles requests for information, resolves problems and complaints within realm of responsibility.
• Utilizes computer for preparation of complex correspondence and spreadsheet development, data entry and inquiry, and records research and maintenance.
• Initiates the permitting processes electronically for building, electrical, mechanical, plumbing, and demolition permits and upon approval, issues permits.
• Receives payments for permits, re-inspection fees, and other fees at the front counter or by mail, processes payments accordingly and maintains statutorily required records. Processes refund requests from contractors and homeowners to submit to Treasurer for reimbursements.
• Utilizes various computer systems and programs to enter, store and / or retrieve information as requested or otherwise necessary.
• Establishes and maintains a variety of tangible documents, filing and retrieving information as requested or otherwise necessary for issuance of permits, including the preparation and processing of received file documents daily into electronic imaging.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES : This position does not directly supervise other employees. Provides lead worker responsibilities as required.

CONSEQUENCE OF ERROR : Errors in judgment will impact the effectiveness of the Division's service to the public and its customers (e.g., builders / developers) and could have an impact of financial or life-safety conditions for citizens and substantial loss of revenue to the County.

INDEPENDENT JUDGMENT : Work is primarily directed although incumbent exercises independent judgment within given guidelines.

CONTACTS : This position has daily contact with outside agencies, builders, contractors, the public and County employees in other Departments and our Division.

MINIMUM QUALIFICATIONS :

EDUCATION and / or EXPERIENCE :

CERTIFICATIONS : International Code Council (ICC) Permit Technician Certification is preferred.

COMMUNICATION SKILLS : Ability to effectively communicate in both oral and written form in a clear, concise and professional manner. Ability to read and interpret documents and procedure manuals. Ability to develop detailed reports and correspondence. Ability to establish and maintain effective working relations.

MATHEMATICAL SKILLS : Ability to apply mathematical formulas, fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY : Must have the verbal aptitude to communicate effectively and efficiently in a variety of professional and technical languages, including building code and accounting terminology in oral or written form. Ability to collect data, define problems, establish facts and draw valid conclusions.

ORGANIZATIONAL SKILLS : Ability to manage multiple tasks. The ability to prioritize tasks. Provide information and recommendations in an efficient and timely manner.

OTHER SKILLS and ABILITIES : Knowledge of the application of established bookkeeping and accounting principles and techniques of governmental accounting transactions. Ability to understand regulations and codes. Ability to handle detail with accuracy. Conceptual understanding of Desktop PC use and specialized skills including, typing, 10 key, working knowledge of Microsoft Office applications, County electronic systems, Building Management software.

PHYSICAL DEMANDS : Reasonable accommodations may be made to allow individuals with disabilities to perform the essential duties. The employee is required to stand, walk, sit talk, hear, and reach with hands and arms. Employee must be able to lift approximately 20 lbs.

WORK ENVIRONMENT : Work is generally performed in a typical office environment. However, occasional field work is required.

ADDITIONAL INFORMATION :

Closing Date : 3 / 7 / 2025 5 : 59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected.

The job details outlined in this posting may represent amodified summary of the full job description. For a full copy ofthe job description CLICK HERE toview our job classifications.

In the event of an emergency / disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected / Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.

Salary : $45,979 - $57,474