Coordinated Services Team (CST) Care Coordinator

Description

The CST Coordinator operates under WI Statute 46.56 in the provision of the Coordinated Services Team (CST) program. CST provides wraparound services to children currently engaged in services identified in the statute including, but not limited to mental health intervention, child protection, and juvenile justice.

Full-time based on 37.5 hours/week, 1950 hours/year.

Essential Duties

Reasonable accommodations may be made to allow individuals with disabilities to perform these essential job functions.

• Receive and screen potential applicants to the CST program.
• Coordinate and facilitate the CST wraparound meetings.
• Assist families with developing their wraparound team including both their informal and formal support(s).
• Perform the strengths and needs assessment (CANS Assessment).
• Complete required data collection as outlined in state/program standards.
• Develop, implement and review the plan of care with the identified CST team according to timelines.
• Meet with families in their homes and other locations of their choosing as needed (at minimum on monthly basis).
• Documentation and distribution of CST meeting minutes to all stakeholders on the team within 2 business days.
• Weekly communication with any HHS unit sharing a case with a CST client.
• Facilitate the CST Coordinating Committee quarterly.
• Maintain client records.
• Attend all required CST training and meetings.
• Complete the state documentation for annual and 6-month review, and performance report for the CST program.
• Perform other duties as assigned.

Minimum Qualifications

Must possess and maintain a valid driver's license. At minimum an Associate’s Degree in Human Services or combination of training and experience equivalent to four years. Experience facilitating meetings required. Bachelor's Degree in a Human Services Field is preferred.

• Demonstrated work experience in building and maintaining positive relationships with diverse stakeholders, fostering a collaborative environment to achieve common goals.
• Demonstrated work experience coordinating complex schedules, arranging logistics, preparing comprehensive agendas and minutes, and facilitation to ensure meetings run smoothly and efficiently.

Supplemental Information

Required Competencies

• Communicates clearly and effectively, both verbally and in writing, ensures understanding, and conveys information accurately.
• Collaborates effectively with colleagues, contributes to group efforts, and fosters a cooperative and supportive work environment to achieve common goals.
• Takes responsibility for actions and decisions, follows through on commitments, and ensures tasks are completed accurately and on time.
• Takes proactive steps to address opportunities and challenges, shows a strong drive to achieve results, and goes above and beyond.
• Makes informed and timely decisions, evaluates options thoroughly, and takes responsibility for outcomes.
• Demonstrates a strong desire to achieve goals, seeks continuous improvement, and strives for excellence in all endeavors.
• Identifies and addresses conflicts promptly, mediates disputes, and fosters a collaborative environment.
• Demonstrates a strong awareness of safety protocols, promotes a safe work environment, and ensures compliance with safety regulations.
• Shows tolerance for different perspectives, remains patient and open-minded, and fosters an inclusive environment.
• Working knowledge of social and economic factors which influence family life.
• Some knowledge of principles of human behavior and development.
• Knowledge of community resources.
• Knowledge of interviewing techniques and problem-solving methodology.
• Have knowledge of the warning signs of child abuse and neglect.
• Have knowledge of and ability to demonstrate an understanding of cultural competence and diversity when providing services.
• Have knowledge of computers, computer programs and data entry.
• Knowledge of wraparound philosophy.
• Working knowledge of social casework objectives, principles, methods and caseload management.
• Knowledge of the laws, policies and administrative procedures of county social services programs.
• Be skilled in written and oral communications; and be able to successfully facilitate meetings while focusing on strengths, accurately listening and developing trust of team members.