What are the responsibilities and job description for the Office Associate - Health & Human Services position at Douglas County, WI?
Description
The Office Associate for the Health and Human Services Department provides office support and customer service to the Health & Human Services Department. The position will perform the following duties: Answering multi-line telephone system; screening and directing telephone calls; greeting and assisting visitors/clients; scanning documents and files; using computer applications in various systems; scheduling, file maintenance, receiving payments, processing mail, and other clerical duties as required.
Douglas County offers a competitive benefits package including, but not limited, to:
Douglas County is an Equal Opportunity and Affirmative Action employer.
Essential Duties
Must possess a High School diploma or equivalent. Vocational/technical training in an office support-related field with one year of office experience or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Excellent telephone and customer service skills with the ability to effectively and professionally communicate with the general public, orally and in writing, on a daily basis. Strong computer skills with a working knowledge of Windows and internet-based computer programs and proficiency with Microsoft Office and Adobe applications. Ability to work both independently and as part of a team.
Supplemental Information
Required Competencies
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Requires the ability to operate a variety of office equipment such as computer, telephone, fax machine, computer printer, department audio/visual equipment, and photocopier; requires the ability to coordinate eyes, hands, feet and limbs in performing movements requiring moderate skill, such as typing; tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and pulling of objects weighing 25 pounds.
Working Conditions
This job operates in a professional office environment and routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.
Testing Requirements
Testing may be administered to assess skills and abilities necessary to perform the essential duties of this position. Structured interview, references, and/or background investigation
Health Insurance After 30 days of employment
(Employee pays 15% of premium)
Single, or Employee 1 or Family options
Contact Human Resources for further info
Dental Insurance After 30 days of employment
(Employee pays 15% of premium)
Single, or Employee 1 or Family options
Contact Human Resources for further info
Life Insurance After 6 months of employment
Basic: 1 times your annual salary (County Paid)
Supplemental: 2 times your annual salary (Employee Paid)
Additional: 3 to 5 times your annual salary (Employee Paid)
Optional spousal and dependent life insurance (Employee Paid)
$4,000 Life Insurance Policy (County Paid)
Wisconsin Retirement
Employer and Employee contributions to Wisconsin Retirement System (WRS are regulated by the State of Wisconsin. Contributions are paid according to current year rates set by WRS Employee Trust Fund. Refer to www.etf.wi.gov for further detail.
Mission Square/Nationwide Retirement Services Deferred Compensation Accounts for public employees.
Pre-Tax Plan
Flexible Benefit Plan Dependent Care Reimbursement Account (DCRA) (Helps employees reduce their taxable income by "setting aside" dollars spent on dependent daycare expenses).
Vacation
Vacation is accumulated on a monthly basis. Newly hired employees will accrue vacation from their date of hire, but are not eligible to take vacation until successful completion of four months of their employment.
Sick Time
Sick time accumulates at 1 day per month up to 120 days.
Employee Assistance Program
(EAP) is confidential, professional help with personal matters. (County Paid)
Long Term Disability After 30 days of employment.
Short Term Disability After 30 days of employment (At Employee Expense).
Holidays 10 Paid Holidays per year.*
Personal Holidays 3 1/2 per year *
Please indicate your highest level of education
Do you have at least one year of customer service experience?
Do you possess any job-related experience working in a County or other governmental/public sector agency?
Please briefly indicate any job-related experience you have had where essential duties included confidentiality and/or handling of confidential documents. If no experience with confidentiality, please indicate "none".
05
In a short paragraph, define/describe previous work experience as it relates to the essential duties described in this job posting. If no related experience, please indicate "none".
The Office Associate for the Health and Human Services Department provides office support and customer service to the Health & Human Services Department. The position will perform the following duties: Answering multi-line telephone system; screening and directing telephone calls; greeting and assisting visitors/clients; scanning documents and files; using computer applications in various systems; scheduling, file maintenance, receiving payments, processing mail, and other clerical duties as required.
Douglas County offers a competitive benefits package including, but not limited, to:
- Annual wage increase based on eligibility
- Paid, on-the-job training and advancement opportunities
- 85% county contribution to health and dental premiums
- Health Saving Account (HSA) available to all employees enrolled in the county's medical plan, with annual contributions provided by the employer and the health plan
- Wisconsin Retirement System (WRS)- One of the leading retirement systems in the nation- Contributions are paid according to current year rates set by Wisconsin Department of Employee Trust Funds (refer to www.etf.wi.gov for further detail)
- County paid life insurance policy with coverage equivalent to annual salary (affordable Supplemental, Additional, and Spousal/Dependent life insurance available at employee’s expense)
- Competitive paid time off including vacation, sick time, personal days and holidays
- Public Student Loan Forgiveness (PSLF) qualifying employer
Douglas County is an Equal Opportunity and Affirmative Action employer.
Essential Duties
- Operates multi-line telephone system.
- Receives, screens, and directs telephone calls.
- Takes and relays messages.
- Income maintenance lobby services as required by WI Statutes.
- Greets and assists visitors/clients.
- Provides information to visitors and callers.
- Provides follow-up on some technical information.
- Assists with department applications.
- Refers visitors/clients to the appropriate person or agency.
- Maintains appointment schedules and calendars.
- Enters and maintains information on several types of computer software, word-processing, records management, and spreadsheets.
- Type moderately difficult correspondence, memos, forms, reports, meeting minutes, agendas, and other materials, some of which may be confidential, from written and oral instructions.
- Supports department staff and supervisors by completing requested tasks.
- May update lists and other department records.
- Redaction of sensitive and confidential client records.
- May perform payment authorization data entry.
- Maintains departmental files (scanning, filing, sorting and file destruction according to policy guidelines).
- Assists other department personnel and supervisory personnel with various duties.
- Orders office supplies and maintains office supply inventory.
- Maintains and updates written and computerized materials.
- Receives and records payments.
- Sorts and distributes incoming mail and processes outgoing mail.
- Performs other duties as required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Must possess a High School diploma or equivalent. Vocational/technical training in an office support-related field with one year of office experience or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Excellent telephone and customer service skills with the ability to effectively and professionally communicate with the general public, orally and in writing, on a daily basis. Strong computer skills with a working knowledge of Windows and internet-based computer programs and proficiency with Microsoft Office and Adobe applications. Ability to work both independently and as part of a team.
Supplemental Information
Required Competencies
- Demonstrates a strong commitment to serving others, prioritizes customer and stakeholder needs, and provides excellent service.
- Communicates clearly and effectively, both verbally and in writing, ensures understanding, and conveys information accurately.
- Collaborates effectively with colleagues, contributes to group efforts, and fosters a cooperative and supportive work environment to achieve common goals.
- Takes responsibility for actions and decisions, follows through on commitments, and ensures tasks are completed accurately and on time.
- Shows tolerance for different perspectives, remains patient and open-minded, and fosters an inclusive environment.
- Demonstrates sound judgement, makes well-informed decisions, and assesses situations accurately.
- Adheres to established processes and systems, ensures consistency in operations, and seeks continuous improvement in workflows.
- Understands and follows company policies and procedures, effectively uses manuals and guidelines, and ensures compliance with regulations.
- Demonstrates proficiency in performing fundamental arithmetic calculations, including addition, subtraction, multiplication, and division, with accuracy and efficiency.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Requires the ability to operate a variety of office equipment such as computer, telephone, fax machine, computer printer, department audio/visual equipment, and photocopier; requires the ability to coordinate eyes, hands, feet and limbs in performing movements requiring moderate skill, such as typing; tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and pulling of objects weighing 25 pounds.
Working Conditions
This job operates in a professional office environment and routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.
Testing Requirements
Testing may be administered to assess skills and abilities necessary to perform the essential duties of this position. Structured interview, references, and/or background investigation
Health Insurance After 30 days of employment
(Employee pays 15% of premium)
Single, or Employee 1 or Family options
Contact Human Resources for further info
Dental Insurance After 30 days of employment
(Employee pays 15% of premium)
Single, or Employee 1 or Family options
Contact Human Resources for further info
Life Insurance After 6 months of employment
Basic: 1 times your annual salary (County Paid)
Supplemental: 2 times your annual salary (Employee Paid)
Additional: 3 to 5 times your annual salary (Employee Paid)
Optional spousal and dependent life insurance (Employee Paid)
$4,000 Life Insurance Policy (County Paid)
Wisconsin Retirement
Employer and Employee contributions to Wisconsin Retirement System (WRS are regulated by the State of Wisconsin. Contributions are paid according to current year rates set by WRS Employee Trust Fund. Refer to www.etf.wi.gov for further detail.
Mission Square/Nationwide Retirement Services Deferred Compensation Accounts for public employees.
Pre-Tax Plan
Flexible Benefit Plan Dependent Care Reimbursement Account (DCRA) (Helps employees reduce their taxable income by "setting aside" dollars spent on dependent daycare expenses).
Vacation
Vacation is accumulated on a monthly basis. Newly hired employees will accrue vacation from their date of hire, but are not eligible to take vacation until successful completion of four months of their employment.
Sick Time
Sick time accumulates at 1 day per month up to 120 days.
Employee Assistance Program
(EAP) is confidential, professional help with personal matters. (County Paid)
Long Term Disability After 30 days of employment.
Short Term Disability After 30 days of employment (At Employee Expense).
Holidays 10 Paid Holidays per year.*
Personal Holidays 3 1/2 per year *
- With the exception of those specific services which operate on a 24-hour basis. Contact Douglas County Human Resources for further info.
Please indicate your highest level of education
- Associate Degree /Vocational Technical Certificate or higher level of education - business or clerical field of study
- Associate Degree / Vocational Technical Certificate or higher level of education unrelated to business or clerical field of study
- Some college, no degree
- High School Diploma or GED
- None of the above
Do you have at least one year of customer service experience?
- Yes
- No
Do you possess any job-related experience working in a County or other governmental/public sector agency?
- Yes
- No
Please briefly indicate any job-related experience you have had where essential duties included confidentiality and/or handling of confidential documents. If no experience with confidentiality, please indicate "none".
05
In a short paragraph, define/describe previous work experience as it relates to the essential duties described in this job posting. If no related experience, please indicate "none".
- Required Question
Salary : $19 - $20
