What are the responsibilities and job description for the IT Help Desk Technician position at Douglas Fruit?
IT Help Desk Technician
Key Responsibilities:
- Customer-Focused Support: Deliver efficient, professional, and friendly assistance to users experiencing technical difficulties. Your goal is to resolve issues quickly and ensure user satisfaction.
- Comprehensive IT Support: Provide technical support for a wide array of IT products and services, including troubleshooting software, hardware, and printer issues. Guide users through basic functions and help them understand technical concepts.
- Problem Solving: Engage in in-depth research and troubleshooting to identify solutions to complex technical challenges, helping users overcome obstacles and improve their workflow.
- Multi-Channel Support: Handle service requests through various channels, including phone calls, emails, chats, instant messaging, and texts-whatever it takes to deliver timely solutions.
- Documentation & Follow-Up: Accurately document support requests, the steps taken to resolve them, and any follow-up actions. Keep customers informed of the status of their requests and ensure their satisfaction after resolution.
- Collaboration & Growth: Contribute to ongoing Help Desk projects and take on special assignments as directed by your manager. Continually expand your skills and knowledge of emerging technologies.
Skills & Abilities:
- Tech-Savvy & Quick Learner: Stay ahead of the curve by learning and supporting a range of rapidly evolving technologies.
- Research & Problem Solving: Demonstrate the ability to independently research technical solutions and resolve complex issues effectively.
- Interpersonal Excellence: Cultivate positive relationships with users through clear communication, active listening, and providing solutions that meet their needs.
- Adaptability Under Pressure: Work efficiently in high-pressure situations while maintaining a positive, solution-oriented attitude.
- Wide Technical Knowledge: Familiarity with various software, hardware, and operating systems, with a strong focus on Microsoft Office products and basic networking principles.
- Attention to Detail: Meticulously document requests and follow procedures to ensure the highest level of accuracy and customer satisfaction.
Physical Demands & Work Environment:
- Ability to use a keyboard and monitor for data entry and retrieval.
- Ability to sit for prolonged periods of time.
- Frequently lifting and carrying items weighing 10-50 lbs. or more, depending on the task.
Requirements:
- Experience: Proven experience in hardware, software, and network troubleshooting, with a solid understanding of basic operating system functionality.
- Customer-Facing Experience: Strong IT and customer service experience, including the ability to communicate technical concepts to both technical and non-technical users in a clear, non condescending manner.
- Education: Associate's degree in IT or related field, or 4 years of applicable experience.
- Tech Enthusiast: A passion for IT and a desire to continually learn and grow in the tech field.
Why You'll Love Working With Us:
- Dynamic Work Environment: Be part of a supportive team where your contributions make a real difference.
- Growth Opportunities: We are committed to your professional development and provide opportunities for you to advance in your career.
- Work-Life Balance: Enjoy a flexible and balanced work environment that prioritizes your well being.
- Comprehensive Benefits Package: Health, dental, and vision coverage, paid time off, and more!
If you're ready to make a meaningful impact and build a fulfilling career in IT, apply today!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20 - $22